Monique Thompson
Waldorf,MD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Silver Diner
08.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Coldstone Creamery
01.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD06.2025
High School Diploma -
North Point High School
Waldorf, MD06.2020
Skills
- Bill Computation
- Food Preparation and Safety
- Dish Preparation
- Check Payment Processing
- Dining Customer Service
- Food Sales and Promotion
- Menu Memorization
- To-Go Order Preparation
- Buffet Setup and Takedown
- High-Volume Dining
- Utensil Cleaning
Languages
Spanish
Professional Working
Timeline
Server
Silver Diner
08.2021 - 07.2023
Assistant Manager
Coldstone Creamery
01.2020 - 08.2021
Bachelor of Science - Criminal Justice
Bowie State University
High School Diploma -
North Point High School