Monique Thompson
Fort Lauderdale
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Seasoned Flight Attendant with background in first-class service on international flights. Experience includes maintaining high standards of safety and customer service, managing in-flight emergencies, and conducting pre-flight briefings. Strengths lie in exceptional interpersonal skills, problem-solving abilities, and commitment to passenger comfort. Prior work has left positive impact through increased customer satisfaction levels and enhanced flight safety procedures.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
1731 Radiant Dr
02.2006 - 05.2026
- Conducted safety demonstrations and ensured compliance with airline regulations.
- Assisted passengers with boarding and deplaning procedures efficiently.
- Responded to passenger inquiries and resolved issues during flights.
- Monitored in-flight service flow and addressed passenger needs promptly.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Education
GED
Fort Lauderdale, FLHoly Childhood High School
9 Skibo Ave, Jamaica Skills
- Safety compliance
- Emergency response
- In-flight service management
- Conflict resolution
- Medical assistance
- Safety protocol demonstration
- Customer relationship management
Accomplishments
- Senior Flight Attendant with 90% positive feed back from company issued survey for guests feedback for 3 consecutive months.
- Handling difficult passenger situations while protecting safety and de-escalating conflict
- Adapting to rapidly changing schedules, delays, weather events, and operational disruptions
- Demonstrating reliability and commitment through long-term service in the airline industry
- Working collaboratively with pilots, gate agents, and crew members to ensure efficient operations
- Create positive work environment for crew members including flight crew
Timeline
Flight Attendant
Spirit Airlines Inc.
02.2006 - 05.2026
GED
Holy Childhood High School