Very active Enjoys yoga and running
Music fan of many genres
Monique Tomaselli
Grosse Pointe,MI
Summary
Proven track record in high-volume environments, exemplified by enhancing client satisfaction at Salon 892 through exceptional customer service and styling precision. Skilled in multitasking and fostering loyal clientele, my hospitality and memory retention abilities have consistently elevated customer experiences, showcasing my dedication and dynamic skill set.
Overview
23
23
years of professional experience
Work History
Hairstylist
Salon 892
07.2008 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Bartender
Scarehouse
10.2022 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Casino Windsor (now Caesars Windsor)
11.2001 - 10.2010
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Associates - Trade-Cosmetology
St. Clair College
Windsor, On., Canada08-1999
Skills
- Experienced in high-volume hospitality environment
- Memory retention
- Strong multitasking
- Highly motivated self-starter
- Customer service expertise
Interests
Timeline
Bartender
Scarehouse
10.2022 - 10.2024
Hairstylist
Salon 892
07.2008 - Current
Bartender
Casino Windsor (now Caesars Windsor)
11.2001 - 10.2010
Associates - Trade-Cosmetology
St. Clair College
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