Monique Vega
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Energy Advisor 1
CPS Energy
06.2022 - Current
- Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Escalated complicated customer account issues to appropriate chain of command.
Registration Access Specialist
University Health Systems
04.2022 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Cashier
Walmart
03.2019 - 03.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Arts -
Palo Alto College
San Antonio, TX05.2019
Skills
- Active Listening
- Report Preparation
- Calm and Professional Under Pressure
- Problem Resolution
- Written and Oral Communications
- High-Volume Environments
Languages
Spanish
Professional Working
Timeline
Energy Advisor 1
CPS Energy
06.2022 - Current
Registration Access Specialist
University Health Systems
04.2022 - 06.2022
Cashier
Walmart
03.2019 - 03.2022
Associate of Arts -
Palo Alto College
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