TABITHA PATTON
UPLAND,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience as a serving others. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the organization.
Overview
25
25
years of professional experience
Work History
Energy Advisor 1
Southern California Edison
ROSEMEAD, California
11.1998 - Current
- Documents all relevant information for every call
- Participated in training and other industry events.
- Protected proprietary and confidential information to ensure client and company privacy.
- Responded to incoming program emails and telephone inquiries.
- Critical thinker and problem solver
- Developed and updated client reports and documents to maintain customer service and internal records.
- Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.
- Tracked policy changes and researched market trends.
- Process electronic payments
- Website Navigation assistance as well as Chat assistance
- Follows established policies and procedures
- Effectively communicates with internal/external customers
- 24 Years Call Center experience
Education
High School Diploma -
Ulysses S Grant
Van Nuys, CASkills
- Dynamic and results driven
- Effective communicator
- Resourceful
- Versatile
- Detail driven
- Excellent Time Management
- Self Motivated
- De-escalation Techniques
- Understanding Customer Needs
- Creative Problem Solving
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Call Documentation
- Senior Leadership Support
- Quality Assurance Controls
- Building Customer Trust and Loyalty
- Technologically Savvy
- Adaptive Team Player
- Call Center Operations
- Inbound and Outbound Calling
- Clerical Support
- Office Equipment Proficiency
- Courteous Demeanor
Timeline
Energy Advisor 1
Southern California Edison
11.1998 - Current
High School Diploma -
Ulysses S Grant
Similar Profiles
Elvis HarrisElvis Harris
Substation Operator at Southern California EdisonSubstation Operator at Southern California Edison
JEFFREY ANDERSONJEFFREY ANDERSON
Planning Advisor at Southern California EdisonPlanning Advisor at Southern California Edison
Bryce ThigpinBryce Thigpin
Forestry Support/Maintenance/Operations at Southern California EdisonForestry Support/Maintenance/Operations at Southern California Edison
Alicia TownsendAlicia Townsend
Construction Maintenance Accountant at Southern California EdisonConstruction Maintenance Accountant at Southern California Edison
Aidan AndresAidan Andres
Customer Service Representative at Pizza HutCustomer Service Representative at Pizza Hut