Monique Velez
Moreno Valley,CA
Summary
Achieved improved clinic operations through effective leadership of multi-site teams, enhancing workflows and maintaining regulatory compliance. Drove initiatives in healthcare administration, provider support, payroll management, and staff development, resulting in recognized professionalism and the formation of collaborative, high-performing teams.
Overview
12
12
years of professional experience
Work History
Practice Supervisor-Operations
Riverside Medical Clinic
Riverside, CA
01.2020 - Current
- Oversee daily operations for two clinical sites while ensuring efficient workflows and exceptional patient care.
- Supervise and support over 50 clinical and administrative employees.
- Manage staffing, scheduling, payroll, and employee relations.
- Partner closely with physicians and healthcare providers to improve clinic operations and patient satisfaction.
- Lead staff meetings, workflow improvement initiatives, and employee training.
- Maintain Vaccine for Children (VFC) compliance and ensure facilities remain audit ready.
- Support onboarding and development of new employees.
- Foster a collaborative work environment focused on accountability, teamwork, and operational excellence.
Medical Assistant
Riverside Medical Clinic
Riverside, CA
09.2014 - 01.2020
- Assisted physicians and providers with patient care, examinations, and clinical procedures.
- Maintained infection control standards and supported patient follow-up care.
- Provided clinical and administrative support based on operational needs.
- Managed patient intake, documentation, and EMR updates.
- Delivered professional and compassionate patient service in a fast-paced healthcare environment.
Education
Clinical Medical Assisting Coursework
Riverside Community College
Riverside, CABachelor of Science - Healthcare Administration
University of Phoenix
01-2019
Skills
Epic EMR
E-ClinicalWorks
Medisoft
HealthPro
Microsoft Office Suite
Excel
CORE COMPETENCIES
- Clinical Operations Management
- Multi-Site Leadership
- Staff Supervision & Development
- Payroll & Scheduling Oversight
- Regulatory & VFC Compliance
- Patient Relations & Customer Service
- Workflow Improvement
- Provider & Clinical Team Support
- EMR Systems: Epic, Medisoft, HealthPro, E-ClinicalWorks
- Microsoft Office Suite & Excel
- Team Building & Communication
PROFESSIONAL DEVELOPMENT
- Moreno Valley Chamber of Commerce Leadership Program
- Expected Graduation: July 2026
Moreno Valley Chamber of Commerce Leadership Class.
I am currently in the 2026 Moreno Valley Chamber of Commerce Class. Collaborating with other leaders throughout the city. My expected graduation and completion is July 2026.
Timeline
Practice Supervisor-Operations
Riverside Medical Clinic
01.2020 - Current
Medical Assistant
Riverside Medical Clinic
09.2014 - 01.2020
Bachelor of Science - Healthcare Administration
University of Phoenix
Clinical Medical Assisting Coursework
Riverside Community College