Monique Walton
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Data Management Specialist
Chicago Area Project
06.2022 - Current
- Use standard document management tools to register documents and maintain databases used to produce logs, and other reports.
- Analyze and validate data, update data in Illinois Worknet system, store documents, assist staff with data entry tasks, and submit data for audits.
- Assist finance team with payroll for youth enrolled in the Illinois Youth Investment Program.
- Attend Zoom meetings with the Illinois Department of Human Services regarding updates and protocol changes to the Illinois Worknet system and Illinois Youth Investment Program.
Independent Contractor Delivery Driver
Fooda
04.2022 - Current
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicate with dispatchers to stay informed of changes to routes, delivery/pick-up issues, and delivery schedules.
City Carrier Assistant
United States Postal Service, USPS
02.2022 - 05.2022
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Distributed mail and packages on foot to residences and businesses.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Personal Vehicle Delivery Driver
United Parcel Service, UPS
11.2021 - 01.2022
- Sorted, scanned, and organized packages for delivery.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers and supervisors to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Shuttle Bus Driver
WeDriveU
01.2020 - 10.2020
- Performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Drove bus to safely transport Northwestern Hospital staff and Northwestern University students over scheduled routes and authorized stops.
- Delivered passengers to destinations safely and on time.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Airport Shuttle Bus Driver
Delaware Car Rental
03.2018 - 06.2019
- Provided information about routes, destinations and timelines to inform passengers.
- Transported passengers between O'Hare Airport terminals and parking lots.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
School Bus Driver
Richlee Vans
03.2017 - 03.2018
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Bus Operator
Chicago Transit Authority, CTA
01.2016 - 11.2016
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus in alignment with company safety, DOT, and local traffic standards and regulations.
Driver
SCR Medical Transportation
02.2015 - 01.2016
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage, time logs, and fuel reports to track overall fuel costs.
Accounts Payable Clerk
Domestic Uniform Rental
07.2014 - 02.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Evaluated financial records to detect errors and discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Telephone Interviewer
NORC At The University Of Chicago
04.2014 - 07.2014
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
Sales Associate
Kohl's
10.2013 - 04.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Softlines Team Member
Target
11.2012 - 10.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Administrative/Accounting Assistant
NationsBuilders Insurance Services
01.2007 - 09.2012
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Animal Science
Alabama A & M University
Normal, ALNo Degree - Psychology
Harold Washington College
Chicago, ILHigh School Diploma -
Maria High School
Chicago, IL05.2003
Skills
- Verbal and Written Communication
- Administrative Support
- Customer Service
- Commercial Driving Experience
- Attention to Detail
- Valid Class B Commercial Driver's License
Timeline
Data Management Specialist
Chicago Area Project
06.2022 - Current
Independent Contractor Delivery Driver
Fooda
04.2022 - Current
City Carrier Assistant
United States Postal Service, USPS
02.2022 - 05.2022
Personal Vehicle Delivery Driver
United Parcel Service, UPS
11.2021 - 01.2022
Shuttle Bus Driver
WeDriveU
01.2020 - 10.2020
Airport Shuttle Bus Driver
Delaware Car Rental
03.2018 - 06.2019
School Bus Driver
Richlee Vans
03.2017 - 03.2018
Bus Operator
Chicago Transit Authority, CTA
01.2016 - 11.2016
Driver
SCR Medical Transportation
02.2015 - 01.2016
Accounts Payable Clerk
Domestic Uniform Rental
07.2014 - 02.2015
Telephone Interviewer
NORC At The University Of Chicago
04.2014 - 07.2014
Sales Associate
Kohl's
10.2013 - 04.2014
Softlines Team Member
Target
11.2012 - 10.2013
Administrative/Accounting Assistant
NationsBuilders Insurance Services
01.2007 - 09.2012
No Degree - Animal Science
Alabama A & M University
No Degree - Psychology
Harold Washington College
High School Diploma -
Maria High School
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