Monique Walton
Detroit,MI
Summary
Seasoned Pharmacy Service Representative with proven experience in customer service and pharmaceutical knowledge. Strong ability to communicate effectively, provide accurate prescription information and address patient queries efficiently. Demonstrated success in fostering positive relationships with customers, solving medication-related issues and contributing to team goals. Known for maintaining high standards of accuracy, compliance and professionalism within fast-paced pharmacy settings.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Pharmacy Service Representative
CVS CAREMAK
Troy, MI
08.2021 - Current
- I am responsible for adding insurance to patient's accounts and placing orders for patients and doctors
- I also organize and execute training classes for new hires
- I assist with the insurance benefits verification department, verifying patients benefits and resolving issues surrounding rejections
Cashier/Customer Service
IMPERIAL FRESH MARKET
Detroit, MI
02.2012 - 06.2022
- I was responsible for making cash register transactions with customers, stocking shelves, inputting items into the system, inputting sale prices into the system and all out customer service
Education
High school diploma -
Murray Wright High School
Detroit, MI06.1999
Skills
- Patient service
- Customer Service
- Computer Operation
- Typing
- Live Chat
- Order Entry
- Cash Handling
- Phone Etiquette
- Data Entry
- Insurance Verification
- HIPAA Regulations
- Quality Assurance
- Cash Register Operations
Timeline
Pharmacy Service Representative
CVS CAREMAK
08.2021 - Current
Cashier/Customer Service
IMPERIAL FRESH MARKET
02.2012 - 06.2022
High school diploma -
Murray Wright High School