MONIQUE WILLIAMS
Phoenix,AZ
Summary
Ambitious Quality Analyst with track record of dependability and
leadership. Knowledgeable in QA methodology with proven history of
reducing errors to increase quality. Dedicated to analyzing and resolving
defects.
To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management and
problem-solving skills.
Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Entertainment Associate
Walmart
4915 N Pima Rd Scottsdale, AZ 85251
12.2024 - Current
- Assisted customers in selecting electronic products based on needs and preferences.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Entertainment Sales Associate.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and gift card transactions to complete customer purchases.
- Aided inventory control efforts through precise tracking of locations using RFID technology.
- Achieved significant time savings for inventory counts with RFID technology, simplifying audit process.
- Supported efficient store operations by assisting in receiving, unpacking, and stocking incoming shipments.
- Maintained accurate phone inventory counts through daily record-keeping and use of inventory software systems.
Warehouse Associate
Amazon
605 S Bullard Ave Goodyear, AZ 85338
07.2023 - 08.2023
- Separated damaged items from functional ones before placing on shelves.
- Safely stacked items to maximize space within acceptable safety limits.
- Maintained clean and organized workspaces to uphold safety standards.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
Production Technician
Dream Field Jeeter
2715 S Hardy Dr Tempe, AZ 85282 United States
03.2023 - 06.2023
- Performed setup of production equipment to establish optimal performance.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Collaborated with engineering and other departments to meet production goals and promote teamwork.
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
- Made sure that products were produced on time and are of good quality.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Maintained tidy, clean and well-organized workplace for optimal productivity and professionalism.
- Assembled packages according to meet specific customer requirements.
- Followed packing processes to increase speed and accuracy.
- Placed correct labels on product containers.
Packaging Associate
Master Electronics
2425 S 21st St Phoenix, AZ 85034 United States
01.2021 - 11.2022
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings
- Quickly and properly wrapped and boxed packages and items, maintaining uniformity to meet fulfillment targets.
Quality Control Associate
Master Electronics
2425 S 21st St Phoenix, AZ 85034 United States
01.2021 - 11.2022
- Developed and maintained quality assurance procedure documentation
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Receiving Associate
Master Electronics
2425 S 21st St Phoenix, AZ 85034 United States
01.2021 - 11.2022
- Unloaded pallets and deliveries and organized products in warehouse
- Recorded regular progress and issues with products
- Compared shipping orders and invoices against contents received to verify accuracy
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Organized storage areas to optimize materials movements and minimize labor hours
- Coordinated warehouse organization scheme and product placements
- Regularly reviewed invoices and double-checked orders
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Housekeeper
Talking Stick Resort Casino
9800 E Talking Stick Way Scottsdale, AZ 85256
07.2019 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Documented and reported necessary facility and building repairs observed
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Education
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Ombudsman - Charter East High
School
Phoenix, AZ2020
Skills
- Attentive and Observant
- Adaptability and Flexibility
- Product Inspection
- Consistent Procedure and
- Protocol Use
- Safety Standards
Timeline
Entertainment Associate
Walmart
12.2024 - Current
Warehouse Associate
Amazon
07.2023 - 08.2023
Production Technician
Dream Field Jeeter
03.2023 - 06.2023
Packaging Associate
Master Electronics
01.2021 - 11.2022
Quality Control Associate
Master Electronics
01.2021 - 11.2022
Receiving Associate
Master Electronics
01.2021 - 11.2022
Housekeeper
Talking Stick Resort Casino
07.2019 - 01.2021
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Ombudsman - Charter East High
School