Monique Woods
Summary
Business systems and operations professional specializing in CRM and ERP solutions. Delivered workflow automation and improved data quality using Salesforce, Oracle ERP, and Python. Partnered with stakeholders to increase system adoption and operational efficiency.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Inside Sales Specialist
FRONT ROW SALES AND MARKETING
01.2024 - Current
- Built and continue to support the team's Salesforce-based CPQ solution from requirements and design through implementation; troubleshoot long-standing system issues and coordinate fixes with IT.
- Translated sales and operational requirements into CRM, CPQ, pricing, workflow, and reporting solutions; collaborated with IT on application support, configuration, testing, and resolution of production issues.
- Analyzed customer, vendor, pricing, quote, and order data; maintained reports and dashboards for operational visibility and informed forecasting and leadership decisions.
- Partnered with vendors and internal stakeholders on pricing, RFQs, contract/line reviews, product data, and system updates; documented processes and trained users on CRM, ERP, and CPQ workflows.
- Developed Python and Excel automation to synchronize pricing, availability, and workflow data across Oracle and SAP ERP environments, reducing manual data entry and improving data consistency.
- Partner with IT on an AI-powered Microsoft Teams call-transcription automation initiative, including requirements gathering, tooling configuration, output validation, and business-process alignment.
Marketing & Operations Specialist
ONE STOP MEDICAL
08.2012 - 11.2023
- Managed marketing campaigns to enhance brand visibility and patient engagement.
- Coordinated cross-functional teams to streamline marketing operations and project execution.
- Analyzed market trends to inform strategic decisions for promotional activities.
- Created standardized procedures, maintained documentation, and coordinated cross-functional activities to streamline business systems and support operational workflows.
- Managed operational data, billing, scheduling, inventory, and customer information; identified workflow gaps and implemented process improvements to enhance operational efficiency.
Education
Bachelor of Science - Cloud and Networking Engineering
Western Governors University
Millcreek, UT 01.2026 - 09.2026
Skills
- Salesforce
- CPQ
- CRM
- Data Analysis
- Data integration
- Data mapping
- Excel automation
- Power BI
- Reporting
- Dashboards
- Workflow automation
- Process Analysis
- Process enhancement
- Stakeholder Management
- Requirements collection
- Requirements documentation
- Issue Resolution
- Sales Systems
- Business Applications
- Oracle ERP
- SAP ERP
- Sales Analytics
- Data Quality
- Data verification
- SOPs
- Runbooks
- User Guides
- User training
- Cross-team collaboration
- Systems analysis
- User training
- Cross-team collaboration
Remote Preference
Open to Remote
Keywords
Open to Remote
Timeline
Bachelor of Science - Cloud and Networking Engineering
Western Governors University
01.2026 - 09.2026
Inside Sales Specialist
FRONT ROW SALES AND MARKETING
01.2024 - Current
Marketing & Operations Specialist
ONE STOP MEDICAL
08.2012 - 11.2023