Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Yazzie

Flagstaff,AZ

Summary

Adept at hand tool proficiency and fostering teamwork, I significantly enhanced production efficiency during my temp time at W.L. Gore. My adaptive learning skills and commitment to quality control led to a consistent achievement of performance targets, showcasing my ability to meet demanding work environments with exceptional results. I am a team player and critical thinker in other fields as well.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Device Assembler

W.L. Gore
09.2024 - Current
  • Assembled complex medical devices by following detailed specifications and blueprints.
  • Documented assembly processes and quality control results to maintain accurate records.
  • Operated specialized equipment for assembly tasks to produce functional medical devices.
  • Improved product reliability with consistent adherence to assembly protocols and safety regulations.
  • Adapted to changing production schedules to meet urgent assembly demands.
  • Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
  • Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
  • Enhanced quality control by thoroughly inspecting and testing assembled products for compliance with industry standards.
  • Consistently met or exceeded performance targets, showcasing strong dedication to achieving exceptional results within a demanding work environment.
  • Demonstrated adaptability by quickly mastering new techniques and technologies introduced in the workplace.
  • Contributed to a safer work environment by diligently following company safety protocols and adhering to cleanroom procedures.
  • Provided valuable input during team meetings, offering suggestions for improving overall efficiency while maintaining high-quality output standards.
  • Reduced waste and scrap rates through careful handling of delicate components during the assembly process.
  • Promoted a positive work atmosphere by maintaining open lines of communication and fostering strong professional relationships with colleagues.
  • Supported team members during periods of increased workload, willingly taking on additional tasks to ensure timely project completion.
  • Increased team productivity by collaborating effectively with coworkers to meet tight deadlines and complete tasks on schedule.
  • Troubleshot issues effectively during the assembly process, identifying root causes and implementing corrective actions to prevent recurrence.
  • Maintained high levels of accuracy in documentation, recording detailed information about product assemblies for traceability purposes.
  • Troubleshot faulty equipment.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
  • Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
  • Improved production efficiency by meticulously assembling medical devices according to specifications and guidelines.

Patient Service Representative

CommonSpirit Health
02.2023 - 03.2024
  • Handled patient inquiries regarding services and billing, providing clear and accurate information.
  • Assisted patients with registration processes, verifying personal information and insurance details.
  • Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
  • Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
  • Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Started referrals for special medical services
  • Completed Consult notes, medication renewals and orders for PCPs

Lab Assistant

Flagstaff Medical Center, NAH
10.2022 - 01.2023
  • Implemented safety measures to promote a secure laboratory environment.
  • Documented experimental procedures to enhance reproducibility of results.
  • Supported ongoing research with meticulous documentation and record-keeping.
  • Conducted experiments by preparing samples and maintaining lab equipment.
  • Maintained laboratory equipment for consistent operational readiness.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated competence in collecting lab samples for testing.
  • Prepared specimens for testing and analysis.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
  • Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
  • Learned multiple molecular biological techniques.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Maintained documentation on tests performed in lab.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Assisted scientists by collecting and organizing laboratory data.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Troubleshot and resolved equipment and process issues.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Monitored and documented safety standards to verify compliance.
  • Provided support and guidance to junior lab staff.
  • Cooperated with other technicians to develop and test new protocols.
  • Recorded and analyzed data to produce reports of results.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Analyzed results using analytical software and created reports.
  • Interpreted laboratory results to provide technical advice to scientists.

Certified Clinical Hemodialysis Technician

Fresenius Medical Center
09.2022 - 01.2023
  • Prepared dialysis solutions, following precise measurement and mixing procedures.
  • Implemented infection control techniques, maintaining sterile field protocols.
  • Assessed vascular access points, ensuring proper function and cleanliness.
  • Operated hemodialysis machines, ensuring proper calibration and maintenance.
  • Monitored patients during dialysis, identifying and addressing complications promptly.
  • Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
  • Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
  • Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
  • Enhanced patient care by providing efficient and accurate hemodialysis treatments.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
  • Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
  • Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
  • Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
  • Performed routine quality control and safety checks on all equipment.
  • Supported interdisciplinary team collaboration by sharing relevant patient information with physicians, nurses, and dietitians for comprehensive care planning.
  • Optimized treatment efficiency through regular equipment maintenance checks, ensuring all machines were in proper working order prior to initiating dialysis sessions.
  • Ensured quality treatment outcomes by closely monitoring patient vital signs and adjusting machine settings as needed.
  • Contributed to a safe care environment through timely identification and reporting of equipment malfunctions or defects.
  • Promoted overall clinic success by contributing ideas during staff meetings for process improvements or ways to enhance patient experience while receiving care at our facility.
  • Maintained compliance with state regulations governing clinical practice, adhering to organizational policies and procedures at all times during service provision.
  • Facilitated smooth transitions between shifts through thorough handover reports highlighting key aspects of each patient's condition and treatment progress.
  • Improved patient safety by keeping up-to-date with emergency protocols and participating in routine drills simulating various scenarios that could arise during the course of hemodialysis treatments.
  • Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cared for patients by providing personal assistance and ambulation.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Maintained accurate patient charts and medical records.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Utilized medical software to document and track patient progress.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Monitored patients during surgeries and identified specific response patterns.
  • Assisted physicians in diagnosis and treatment of patients.
  • Instructed patients in at-home care and continued treatments.
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Operated and maintained medical equipment used to diagnose and treat patients.

Certified Hemodialysis Technician

Davita
05.2020 - 07.2022
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Performed routine quality control and safety checks on all equipment.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Improved clinic efficiency with meticulous equipment maintenance and calibration processes.
  • Maintained a clean and organized work environment to ensure optimal treatment conditions for all patients.
  • Managed inventory of medical supplies, ordering new materials as necessary to maintain proper stock levels.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Actively participated in quality improvement initiatives within the clinic, resulting in enhanced patient outcomes.
  • Conducted thorough equipment disinfection procedures between sessions, minimizing risk of infection or crosscontamination.
  • Ensured adherence to established protocol while administering hemodialysis treatments, contributing to a high standard of care.
  • Enhanced patient comfort by carefully explaining hemodialysis procedures and addressing concerns.
  • Streamlined documentation processes by maintaining accurate electronic records of each treatment session''s details.
  • Reduced patient anxiety, providing compassionate care and genuine empathy during treatments.
  • Assisted patients during treatment, monitoring vital signs and ensuring their safety throughout the process.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Coordinated appointment scheduling, maximizing clinic productivity without sacrificing quality of care.
  • Contributed to increased patient satisfaction scores through diligent attention to detail and personalized care approaches.
  • Provided in-patient care for Number dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Assisted physicians with data analysis for evaluation of hemodialysis treatment effectiveness, leading to better-informed care decisions.
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Fostered positive relationships with patients'' families by clearly communicating expectations and progress updates throughout treatment periods.
  • Assisted in training new technicians, sharing expertise on best practices for efficient and effective dialysis treatments.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care plans.
  • Recorded client data on hemodialysis flow chart.
  • Collaborated closely with nursing staff for timely response to patient emergencies or unexpected complications during treatment sessions.
  • Optimized patient experience by continually updating knowledge on latest industry advancements through professional development opportunities.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Demonstrated commitment to ongoing learning by attending relevant conferences, workshops, or webinars in the field of hemodialysis technology.
  • Educated patients on post-treatment care instructions to promote overall health and wellbeing.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Maintained accurate patient charts and medical records.
  • Cared for patients by providing personal assistance and ambulation.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Utilized medical software to document and track patient progress.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Instructed patients in at-home care and continued treatments.
  • Monitored patients during surgeries and identified specific response patterns.
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Assisted physicians in diagnosis and treatment of patients.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.

Direct Support Professional

Dungarvin
04.2015 - 07.2019
  • Monitored patients' conditions, reporting changes to healthcare professionals promptly.
  • Employed communication skills to build trust and rapport with patients and families.
  • Utilized assistive devices to support patients with mobility challenges.
  • Used electronic health record software to document patient interactions and care plans.
  • Applied de-escalation techniques to manage challenging behaviors effectively.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Residential Assistant

Dine Association Of Disabled Citizens
01.2013 - 02.2015
  • Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Attended continuing training sessions on Type techniques and methods.
  • Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
  • Improved facility cleanliness by organizing and supervising regular maintenance tasks.
  • Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
  • Organized training sessions on emergency procedures for both staff members and residents to increase preparedness during crisis situations.
  • Directed resident setback incident reports to appropriate treatment team personnel for remediation.
  • Promoted a sense of community among residents through the planning and execution of social events and activities.
  • Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
  • Carried out interventions where necessary, adhering to facility guidelines and Area of certification regulations.
  • Managed inventory of supplies needed for daily operations within the residential facility, ensuring availability when required.
  • Supervised group therapy sessions, maintaining compliance with therapeutic goals.
  • Implemented energy-saving initiatives within the residential community that resulted in reduced utility costs across the board.
  • Assisted property management in the development of annual budgets for maintenance and operation expenses, ensuring accurate financial planning.
  • Assisted parents and provided support and education to minor residents' families.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Supported personal needs of residents dealing with diverse conditions.
  • Solved grievances and complaints by collaborating with residents.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Facilitated smooth transition of new students into residential program.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Helped develop and implement programs to foster community growth and development.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Promoted culture of respect and understanding among students.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Evaluated student progress to identify areas of improvement and provide feedback.

Store Clerk

Old Redlake Trading Post
06.2013 - 12.2013
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Optimized product placement, using insights from sales trends to highlight high-demand items.
  • Provided guidance and support to new hires, promoting teamwork and productivity.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
  • Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
  • Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
  • Supported inventory management by accurately receiving and processing shipments.
  • Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
  • Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
  • Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
  • Streamlined checkout process, implementing faster payment methods to improve customer experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Housekeeper

Davita
06.2012 - 07.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Monthly stocking and inventory control
  • Identifying types of chemicals or products, and placing them in the correct temperature control room

Education

Cert Nursing Assistant - General Studies

San Juan College
Farmington, NM
04.2018

High School Diploma - General Studies

Tuba City High School
Tuba City, AZ
09.2010

Skills

  • Hand tool proficiency
  • Clean room procedures
  • Adaptive learning
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Machine operation
  • Machinery operation
  • Relationship building
  • Infection control
  • Problem diagnosis

Certification

Certified Clinical Hemodialysis Technician (CCHT) (State Wide)

Timeline

Medical Device Assembler

W.L. Gore
09.2024 - Current

Patient Service Representative

CommonSpirit Health
02.2023 - 03.2024

Lab Assistant

Flagstaff Medical Center, NAH
10.2022 - 01.2023

Certified Clinical Hemodialysis Technician

Fresenius Medical Center
09.2022 - 01.2023

Certified Hemodialysis Technician

Davita
05.2020 - 07.2022

Direct Support Professional

Dungarvin
04.2015 - 07.2019

Store Clerk

Old Redlake Trading Post
06.2013 - 12.2013

Residential Assistant

Dine Association Of Disabled Citizens
01.2013 - 02.2015

Housekeeper

Davita
06.2012 - 07.2013

Cert Nursing Assistant - General Studies

San Juan College

High School Diploma - General Studies

Tuba City High School

Similar Profiles

  • TODD G. GRAY

    TODD G. GRAYTODD G. GRAY

    Sales Operations Team Leader, Americas at W.L. GORE & ASSOCIATESSales Operations Team Leader, Americas at W.L. GORE & ASSOCIATES

    View Profile
  • Abby Smallcanyon

    Abby SmallcanyonAbby Smallcanyon

    Medical Device Assembler at W.L GoreMedical Device Assembler at W.L Gore

    View Profile
  • Jeffrey Nunez

    Jeffrey NunezJeffrey Nunez

    Manufacturing Operator/Team Leader Manager at W.L. Gore & AssociatesManufacturing Operator/Team Leader Manager at W.L. Gore & Associates

    View Profile
Monique Yazzie