Hi, I’m
Natalie Manzo
Hospitaility
Flagstaff,AZ
Summary
Dynamic hospitality professional with a B.S. in Hotel and Restaurant Management and extensive hands-on experience in hotel front desk operations and sales support. Expertise includes front office operations, reservations management, guest relations, billing accuracy, service recovery, and exceptional customer service. Proven ability to enhance sales coordination, manage group bookings, and foster cross-department collaboration to drive operational excellence. Former Division I student-athlete demonstrating strong leadership, time management, and teamwork skills in fast-paced hospitality environments.
Overview
4
years of professional experience
2026
years of post-secondary education
Work History
Hampton Inn & Suites By HiltonFlagstaff, AZ
Front Desk Agent
10.2025 - Current
Job overview
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Hilton Grand Vacations, Sedona SummitSedona, AZ
Guest Services Agent
04.2025 - 09.2025
Job overview
- Deliver professional front-desk service across check in and check out while maintaining accuracy in reservations and billing.
- Resolve guest needs with empathy and follow through to sustain brand loyalty and positive reviews.
Northern Arizona UniversityFlagstaff, Arizona
Facilities and Event Planner
12.2022 - 02.2024
Job overview
- Coordinated logistics and venue setups for graduations, athletic events, and conferences.
- Partnered with campus departments to deliver seamless experiences for attendees and teams.
English Soccer ExperienceFlagstaff, Arizona
Camp Counselor and Mentor
06.2022 - 08.2023
Job overview
- Mentored youth ages 8 to 18 on teamwork, discipline, and skill development in a residential setting.
- Supported meal prep, daily schedules, and field activities while prioritizing safety and inclusion.
Education
Northern Arizona UniversityFlagstaff, AZ
B.S. from Hotel and Restaurant Management
12.2025
Skills
Timeline
Front Desk Agent
Hampton Inn & Suites By Hilton
10.2025 - Current
Guest Services Agent
Hilton Grand Vacations, Sedona Summit
04.2025 - 09.2025
Facilities and Event Planner
Northern Arizona University
12.2022 - 02.2024
Camp Counselor and Mentor
English Soccer Experience
06.2022 - 08.2023
Northern Arizona University
B.S. from Hotel and Restaurant Management
12.2025