Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Jamie Edenfield-Chance

AUGUSTA,GA

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Front Desk Agent

Homewood Suites
Augusta, GA
03.2024 - 10.2025
  • Managed guest check-in and check-out processes, ensuring a seamless experience for all visitors.
  • Coordinated room assignments and reservations, optimizing occupancy and enhancing operational efficiency.
  • Assisted guests with inquiries and requests, providing information and support to improve overall satisfaction.
  • Conducted regular inventory checks and restocked supplies, ensuring the front desk area was well-maintained.
  • Collaborated with housekeeping to ensure timely room readiness, facilitating smooth guest transitions and minimizing delays.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided information about hotel amenities, services, and local attractions.

Education

Savannah River College
Augusta, GA
08.2005 - 05.2006

Skills

  • Guest check-in
  • Room assignments
  • Reservation management
  • Customer inquiries
  • Housekeeping coordination
  • Hotel amenities knowledge
  • Local attractions information
  • Service excellence
  • Conflict resolution
  • Team collaboration
  • Multitasking ability
  • Complaint resolution

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-Site

Salary Range

$0/hr - $1000/hr

Timeline

Front Desk Agent

Homewood Suites
03.2024 - 10.2025

Savannah River College
08.2005 - 05.2006
Jamie Edenfield-Chance