Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Magana

Fort Washington,Md

Summary

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

The Westin National Harbor
04.2023 - Current
  • Perform guest check in and check out duties
  • Assist guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Collect payments by accepting cash or charge payments from customers; and make change for cash guests.
  • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
  • Provide pre-arrival support for guests arriving on packages.

Airport store cashier

Paradies Lagardere
01.2022 - 04.2023
  • Welcomed customers and assisted with any questions they may have had.
  • Balanced cash drawer at the end of each shift, ensuring accuracy
  • Maintain an organized, clean checkout area and manage daily housekeeping tasks

Education

High School -

Friendly High School
Fort Washington, Md
05.2018

Skills

  • Fluent in Spanish and English
  • Conflict resolution strategies
  • POS systems
  • Service excellence
  • Hospitality support skills
  • Effective troubleshooting skills
  • Cash management
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Agent

The Westin National Harbor
04.2023 - Current

Airport store cashier

Paradies Lagardere
01.2022 - 04.2023

High School -

Friendly High School

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