Summary
Overview
Work History
Education
Skills
Certification
Timeline
Quote
Volunteer
Monique York

Monique York

Tuscaloosa,AL

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Varsity Spirit
05.2021 - Current
  • Managed camp operations for Indoor and Outdoor facilities serving over 300 campers in each camp.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Restored customer loyalty by resolving complaints with workers, activities, or services rendered.
  • Investigate incidents, determine root causes, and submit a report.
  • Implement company policy that reduces onsite injuries.

South, Floor Captain

Crimson Tide Hospitality
08.2019 - Current
  • Assisted the Hospitality Managers and interns with preparation, organization, and management of all premium areas of athletic venues.
  • Assisted the Hospitality managers and Interns with 50+ game day event staff within the premium areas.
  • Enforced rules and regulations of Bryant-Denny Stadium to ensure safety for all guests.
  • Served as a direct point of contact and liaison between premium guests, catering staff, and University of Alabama Athletics.

Customer Service Telemarketer

InfoCision
03.2021 - 05.2021
  • Delivered scripted sales pitches to potential customers, adjusting the pitch to meet the needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records
  • Handled customer inquires and suggestions courteously and professionally.

Personal Babysitter

Not Applicable
07.2006 - 08.2017
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Assisted children with homework assignments and special projects across different subjects.

Education

Bachelor of Arts - Theatre Arts

The University of Alabama
Tuscaloosa, AL
12.2020

Skills

  • Workstation Maintenance
  • Managing Cash
  • Issue and Conflict Resolution
  • Equipment and Store Cleaning
  • Food Packaging and Labeling
  • Leadership
  • Staff Training
  • Verbal and Written Communication

Certification

  • CPR/AED/First Aid - May 2023-May 2025

Timeline

Manager

Varsity Spirit
05.2021 - Current

Customer Service Telemarketer

InfoCision
03.2021 - 05.2021

South, Floor Captain

Crimson Tide Hospitality
08.2019 - Current

Personal Babysitter

Not Applicable
07.2006 - 08.2017

Bachelor of Arts - Theatre Arts

The University of Alabama

Quote

Don’t believe everything you think.
Byron Katie

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Monique York