Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MONIQUE GRANT

Humble,TX

Summary

Self-motivated Data Analyst offering some years of experience across various industries. Methodical with significant experience in data mining and statistical analysis. Excellent problem-solver with history automating processes and driving operational enhancements.

Overview

7
7
years of professional experience

Work History

Data Analyst

Energy Harbor
Houston, TX
01.2021 - Current
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Recommended metrics and models based on observed trends.
  • Optimized existing database structures for better performance on analytics tasks.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Documented customer information and activity in customer database.
  • Updating customers on contracts expiring and past due balances to keep the customer in compliance.

Data Clerk (Part Time)

E&G associates
Humble, TX
01.2017 - 01.2021
  • Navigated through multiple systems to obtain documentation.
  • Provided data-driven solutions to support decision making of financial goals to accountants to calibrate with clients.
  • Gathered requirements from clients to design data models and reports.
  • Built visualizations through quickbooks that enabled clients to quickly interpret results from complex analyses.
  • Created database entries, including entering new client information and updating existing client profiles.
  • Troubleshot database problems and developed solutions that addressed underlying causes.

Customer Service Specialist

Alight Solutions
The Woodlands, TX
03.2018 - 05.2020
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Inputted data in software's such as CSPro, Genesis, Service Connect, Siebel, TBA, Workday and SharePoint.
  • Reviewed paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
  • Performed data entry of customer orders into the company's order management system.

Education

Bachelor of Science -

Lamar University
Beaumont, TX
12.2017

Skills

  • Process Improvement
  • Data Exports
  • Data Warehousing
  • Business Needs Analysis
  • Process optimization
  • Customer relations
  • Proficient in Quickbooks, MS Office, Excel, Adobe, CSPRO,
    Genesis, ADP, Service Connect, TBA, and SharePoint

Accomplishments

  • Process Improvement
    Created new departmental procedures manual. Assessed organizational training needs.
  • Customer Service
    Consistently maintained high customer satisfaction ratings.
  • Documentation
    Wrote and edited documents to keep customer/clients informed on changes.

Timeline

Data Analyst

Energy Harbor
01.2021 - Current

Customer Service Specialist

Alight Solutions
03.2018 - 05.2020

Data Clerk (Part Time)

E&G associates
01.2017 - 01.2021

Bachelor of Science -

Lamar University

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