Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monisha Buckner

Louisville,KY

Summary

Skilled Certified Nursing Assistant and Customer Service Representative with a proven track record in providing exceptional care and support at Signature Health Care and managing customer concerns at Consumer Cellular. Demonstrates critical thinking and excellent communication skills, ensuring patient dignity and resolving customer issues effectively. Achieved a significant improvement in patient care quality and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
04.2021 - Current

As a customer service representative is to listen to customers concerns,While providing information about products and services. Handle troubleshooting products,process orders, review customers account and resolve issues with communication and empathy for the customer. I always Managed high stressed calls with compassion and professionalism while resolving any issues with in a timely manner.

Certified Nursing Assistant

Signature Health Care
07.2018 - 04.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing,Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • answering call lights
  • improving patient care quality by monitoring/charting vital signs,Fluid intake,out put though the day.
  • always insuring patient safety.

Certified Nursing Assistant

Trilogy Health Care
08.2012 - 01.2018

Providing high quality care service such as bathing,grooming,dressing feeding, to insure patient dignity.

Assisting with daily activities for enhanced comfort and well being.

charting daily progress such as blood pleasure,input ,out put as well as behaviors

insuring patient safety


Education

CNA - CNA

Red Cross
Louisville, KY
07-2004

High School Diploma -

Ballard High
Louisville, KY
05-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • excellent communicator
  • have great time management skills

Timeline

Customer Service Representative

Consumer Cellular
04.2021 - Current

Certified Nursing Assistant

Signature Health Care
07.2018 - 04.2021

Certified Nursing Assistant

Trilogy Health Care
08.2012 - 01.2018

CNA - CNA

Red Cross

High School Diploma -

Ballard High
Monisha Buckner