Skilled Certified Nursing Assistant and Customer Service Representative with a proven track record in providing exceptional care and support at Signature Health Care and managing customer concerns at Consumer Cellular. Demonstrates critical thinking and excellent communication skills, ensuring patient dignity and resolving customer issues effectively. Achieved a significant improvement in patient care quality and customer satisfaction.
As a customer service representative is to listen to customers concerns,While providing information about products and services. Handle troubleshooting products,process orders, review customers account and resolve issues with communication and empathy for the customer. I always Managed high stressed calls with compassion and professionalism while resolving any issues with in a timely manner.
Providing high quality care service such as bathing,grooming,dressing feeding, to insure patient dignity.
Assisting with daily activities for enhanced comfort and well being.
charting daily progress such as blood pleasure,input ,out put as well as behaviors
insuring patient safety