MONISHA COLEMAN
Atlanta,Georgia
Summary
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learning while effectively contributing to the maintaining of high-quality standards
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Coaxum's
06.2023 - Current
- Train servers staff on best practices and provide feedback to staff to improve customer satisfaction
- Manage seating arrangement for guests and assign servers to table sections
- Schedule reservations and send text reminders 2 hours in advance of reservation time
Contact Tracer (Contract)
Seattle Children's
01.2022 - 10.2022
- Acted on staff member's and patient's behalf via phone and email to execute case investigation and contact tracing following workforce member, patient, and hospital protocols
- Managed day-to day administrative access which included, but was not limited to running morning and end of day reports, creating workflow manuals, executing updated team procedures and issuing awareness emails to hospital/clinic leadership
- Determined exposure, assessed symptoms, referred for testing according to established protocols, and provided instruction for isolation, quarantine and returning to work
Scheduling Coordinator
Seattle Children's
04.2020 - 10.2021
- Managed Orthopedic Return to Clinic queue along with Clinical Coordination charts and Orthopedic Rehab intake
- Assisted RN's and MA's with scheduling patients along with providing training for Epic
- Assisted with inbound and outbound calls while supporting emails, referrals, RTC orders, ready to schedule orders, and urgent/non-urgent requests
- Exceeded in targeted team/clinic benchmarks and quality scores
- Collaboratively worked with team members to ensure delivery of safe patient care
- Cross-trained to assist in the Dermatology and Cardiology clinics
Donor Contact Representative
World Vision
03.2019 - 07.2020
- Completed tasks in USD to ensure accuracy of accounts and honoring donors requests
- Answered donors questions accurately and efficiently with integrity
- Provided empathy and compassion to donors
- Exceeded in meeting average handle time, adherence, fundraising, and quality score goals
- Advocated for children and families by educating donors and potential donors on the state of children needing sponsorship and the turmoil of particular countries
Service Member Representative
Sound Credit Union
07.2017 - 03.2019
- Contributed to member satisfaction and retention
- Performed routine member transactions including wires, cash advances, loan payments, deposits, withdrawals, and discrepancies
- Assisted members with questions about Credit Union services and products
- Provided guidance to help members meet their financial goals
- Performed night depository functions, branch balancing, and end of day totals
Administrative Assistant
Decision Software
03.2015 - 06.2017
- Provided accurate written and oral communications clearly in person, via phone, and email as necessary
- Provided general clerical duties including photocopying, faxing, scanning, and mailing
- Proofread, edited, and prepared correspondence and reports using MS Word and Excel
- Managed calendar, scheduled meetings, and interviewed qualified candidates
- Answered, screened, and transferred inbound calls
- Managed incoming and outgoing company funds
- Provided personal attention to detail and time management
Teller Supervisor
Capital One Bank
01.2013 - 02.2015
- Brand Advocate
- Led and mentored a dynamic Teller Team that exceeded branch and district sales and audit goals
- Resolved customer inquiries quickly and efficiently
- Processed transactions including check cashing, deposits, transfers, and withdrawals
- Worked closely with Branch Leadership Team to set goals and provided ways to execute
- Conducted audits of tellers, vaults, ATM's, and currency dispensers
Teller
Bank of America
01.2011 - 01.2013
- Followed established policies, procedures, and guidelines to ensure protection for both customers and Bank of America
- Accurately and efficiently processed customer deposits, withdrawals, cashed checks, transfers, cash advances, and money orders
- Presented beneficial products and solutions in alignment with customers' top financial priorities
- ATM Custodian; Conducted audits of ATM's, currency dispensers, and overnight deposits
Education
High School Diploma -
Laurel High School
Laurel, MDSkills
- Communication
- Customer Service
- Ability to work under pressure
- Adaptability
- Observant and attentive
- Solid work ethic and integrity
- High level of personal commitment and focus
- Team player
- Self motivation
- Microsoft Office
Certification
Coursera
Google Project Management
2023
Timeline
Front of House Supervisor
Coaxum's
06.2023 - Current
Contact Tracer (Contract)
Seattle Children's
01.2022 - 10.2022
Scheduling Coordinator
Seattle Children's
04.2020 - 10.2021
Donor Contact Representative
World Vision
03.2019 - 07.2020
Service Member Representative
Sound Credit Union
07.2017 - 03.2019
Administrative Assistant
Decision Software
03.2015 - 06.2017
Teller Supervisor
Capital One Bank
01.2013 - 02.2015
Teller
Bank of America
01.2011 - 01.2013
High School Diploma -
Laurel High School