SHIV PATEL

Oversaw daily operations regarding staff roles, inventory control, and customer service. I ensured high-quality customer service, beverage preparation, maintained cleanliness and safety standards, and handled scheduling, training, and performance management. In addition, ensuring a harmonious flow between front and back of house staff. I also managed daily labor percentages, monitored sales, and implemented strategies to improve efficiency and overall satisfaction for both guests and staff.

Led packaging operations by operating and maintaining equipment, troubleshooting issues, and performing routine maintenance to minimize downtime. Additionally, I trained new hires, created standard operating procedures, monitored inventory, and maintained accurate production records and reports daily. I also ensured strict adherence to safety protocols and hazardous material handling guidelines while forecasting operational needs and contributing to waste reduction and efficiency improvements alongside the quality control and upper management team.

Planned and organized weekly practice sessions to ensure structured and effective training. I built strong relationships with the school office, teachers, parents to ensure transparent communication and built great relationships with students to motivate them and encourage skill development through a fun upbeat coaching style

I managed kitchen operations by overseeing inventory, filling out production sheets, and communicating stock levels to management. I prepared food consistently according to recipes and quality standards, adjusted existing setups, and ensured proper portioning and waste control. Leading kitchen shifts, I trained and supervised staff in food preparation, equipment use, safety, and sanitation, while ensuring daily goals and expectations were being met. I maintained smooth operations while meeting performance and budget goals, managed food production for multiple locations (7) including wholesale and catering, and regularly engaged with guests to gather feedback.