Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Sharpless

Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues under pressure.

Overview

2
2
years of professional experience

Work History

Barista

Sheldon's Service Station
01.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Customer Service Representative

Menchies Yogurt
08.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Associate of Arts - Ceramics

Grossmont College
El Cajon, CA
06.2024

Skills

  • Espresso Machine Operation
  • Food Running
  • Quality control
  • POS Systems
  • Adaptive and Creative

Timeline

Barista

Sheldon's Service Station
01.2023 - Current

Customer Service Representative

Menchies Yogurt
08.2022 - 01.2023

Associate of Arts - Ceramics

Grossmont College

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Katherine Sharpless