Monisha Kirtonia
Los Angeles,CA
Summary
Experienced product management professional with a successful history of developing and executing effective product strategies to improve user experiences. Proficient in conducting thorough market analysis, offering valuable insights for product development initiatives. Committed to promoting team collaboration and consistently achieving meaningful outcomes. Adaptable and flexible in response to changing project requirements.
Overview
4
4
years of professional experience
Work History
Manager in Charge
Glendale Hotel
11.2023 - 11.2024
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Improved team productivity by implementing efficient project management strategies and streamlining processes.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Desk Agent
Hollywood In Express South
01.2023 - 11.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Trained new staff members in customer service techniques and hotel operations.
- Handled audit paper work efficiently
Product Management and Development
Merck Allyrise Ltd.
10.2020 - 08.2022
- Conducted primary and secondary research to better understand customer needs and behaviors
- Used to communicate with around 25 suppliers through phone calls and Email per day
- Created customized marketing materials to increase product awareness
- Collaborated with cross-functional teams to develop and implement market research strategies
- Generated reports to support the development and implementation of marketing plans
- Implemented and supervised market research projects from start to finish with focus groups, surveys, and interviews
- Negotiated contracts with suppliers, securing favorable pricing terms to reduce production costs without compromising quality
- Established and managed relationships with external data providers and research vendors
- Worked with the development team on design and requirement management of new and existing products
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions
- Researched and evaluated potential new markets and products
Internship Student
Popular Pharmaceuticals, LTD.
12.2020 - 01.2021
- Quality Control
- Product Management and Development
- Market analysis
- Observed packing operations to verify conformance to specifications
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program
Education
MBA - Health Care Administration
Westcliff University
Irvine, CA02.2025
Bachelor of Pharmacy - Bachelor of Pharmacy
University Of Development Alternative
04.2020
Laboratory Animal Sciences - Laboratory Animal Science
ICCDDR, B
11.2019
Skills
- Project management
- Product performance metrics
- Product requirement documentation
- Product localization
- Product quality assurance
- Customer segmentation
- Teamwork
- Problem-solving
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Customer complaint resolution
Accomplishments
- Collaborated with team of Northbridge in the development of project Northbridge
- Documented and resolved marketing and communication issues which led to gain customer .
- Supervised team of 3 staff members.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Manager in Charge
Glendale Hotel
11.2023 - 11.2024
Front Desk Agent
Hollywood In Express South
01.2023 - 11.2023
Internship Student
Popular Pharmaceuticals, LTD.
12.2020 - 01.2021
Product Management and Development
Merck Allyrise Ltd.
10.2020 - 08.2022
Laboratory Animal Sciences - Laboratory Animal Science
ICCDDR, B
MBA - Health Care Administration
Westcliff University
Bachelor of Pharmacy - Bachelor of Pharmacy
University Of Development Alternative
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