Monita Taylor
Fort Deposit,AL
Summary
Dynamic professional with a proven track record in front office operations. Known for effective staff management and complaint resolution, consistently ensuring exceptional guest experiences and operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Manager
Holiday Inn Airport South
Hope Hull, AL
06.2017 - Current
- Managed front office operations to ensure seamless guest experiences and high satisfaction levels.
- Oversaw scheduling and training of front desk staff, enhancing team performance and service quality.
- Implemented efficient check-in and check-out procedures, reducing wait times for guests.
- Coordinated with housekeeping and maintenance to resolve guest issues promptly and effectively.
- Analyzed guest feedback to identify areas for improvement, driving strategic enhancements in customer service.
- Fostered collaboration among departments to enhance overall hotel operations and guest satisfaction metrics.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Night Auditor
Comfort Suites Airport Sout
Hope Hull, AL
09.2025 - 12.2025
- Managed nightly financial reports to ensure accuracy and compliance with company standards.
- Coordinated check-in and check-out processes, enhancing guest satisfaction and operational efficiency.
- Reconciled cash drawers and processed transactions, maintaining precise financial records.
- Oversaw front desk operations during night shifts, ensuring seamless communication among staff members.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Night Auditor
Quality Inn
Hope Hull, AL
03.2012 - 01.2016
- Analyzed nightly occupancy trends to assist management in strategic decision-making for revenue optimization.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Education
High School Diploma -
Chatsworth Senior High
Chatsworth, CANo Degree - Hospitality Administration And Management
IHG UNIVERSITY
ONLINE COURSESNo Degree - Hospitality Administration And Management
CHOICE ADAVANTAGE
Hope Hull, ALSkills
- Effective multitasking
- Workflow optimization
- Customer relations
- Operations management
- Records management
- Staff management
- Guest relations
- Property management systems
- Staff training and development
- Complaint handling
- Teamwork and collaboration
- Task delegation
Certification
- CM - Certified Manager Certification
Timeline
Night Auditor
Comfort Suites Airport Sout
09.2025 - 12.2025
Front Office Manager
Holiday Inn Airport South
06.2017 - Current
Night Auditor
Quality Inn
03.2012 - 01.2016
High School Diploma -
Chatsworth Senior High
No Degree - Hospitality Administration And Management
IHG UNIVERSITY
No Degree - Hospitality Administration And Management
CHOICE ADAVANTAGE