Monjolaoluwa Awokoya
San Diego,CA
Overview
5
5
years of professional experience
Work History
Copy Room Supervisor/ Records Technician
Canon Business Process Services/Procopio
525 B Street San Diego California 92101
04.2024 - Current
- Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
- Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
- Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.
- Coordinated preventive maintenance schedules for rooms with the engineering department, ensuring timely completion without disrupting guest experience.
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
- Boosted staff morale and performance through recognition programs and ongoing feedback sessions.
- Collaborated with other departments to ensure seamless communication and coordination for guest requests.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Contributed to revenue growth by identifying opportunities for upselling additional services or amenities based on guests'' needs or preferences.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Enhanced guest satisfaction by efficiently managing room assignments and addressing concerns promptly.
- Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
- Managed scheduling effectively, minimizing overtime costs while maintaining adequate staffing levels during peak seasons.
- Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
- Developed strong relationships with guests, earning repeat business by providing personalized attention to their needs and preferences.
- Improved inventory management, optimizing supplies usage and minimizing waste in housekeeping operations.
Assistant Manager
Ziprent Property Management Company
600 B Street San Diego California 92101
09.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Operations Manager Intern
Haven Housing Agency
Lagos Nigeria
03.2019 - 05.2022
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Implemented new software solutions, resulting in increased efficiency and accuracy in data tracking and reporting.
- Oversaw logistics coordination, guaranteeing timely delivery of products to customers without delays or complications.
- Optimized staff scheduling based on workload projections to ensure adequate coverage without unnecessary overtime expenses.
- Established strong relationships with vendors and suppliers through effective communication, negotiation, and problem-solving skills.
- Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
- Assisted in budget creation and financial analysis, ensuring optimal resource allocation for maximum profitability.
- Spearheaded safety initiatives, fostering a secure work environment for all employees.
- Facilitated employee development through performance evaluations, goal-setting exercises, and feedback sessions.
- Participated in strategic planning sessions, contributing valuable insights into improving overall operational efficiency.
- Supported the implementation of lean manufacturing principles to minimize waste and optimize production processes.
- Developed thorough project plans for successful execution of operational initiatives.
- Conducted regular audits of processes and procedures to maintain compliance with industry standards and regulations.
- Maintained detailed records of inventory levels for accurate forecasting to prevent stockouts or overstock situations.
- Enhanced team productivity by providing training and coaching on best practices.
- Reduced costs by renegotiating vendor contracts and optimizing resource allocation.
- Increased customer satisfaction with timely order fulfillment through efficient inventory management.
- Managed daily operations, ensuring smooth workflow while addressing any issues that arose promptly.
- Assisted senior leadership in setting departmental objectives aligned with company goals for long-term success.
Education
High School Diploma -
Greensprings School
Lagos Nigeria 06.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Retail Operations Management
- Strategic Planning
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Employee performance evaluation
- Project management abilities
Accomplishments
Best in English Class of 2022 Greensprings School
References
Jason Willis (site manager ) (718-427-4641) ( Canon Business Process Services)
Mitchell Perhan ( Ass. General Manager ) ( ZipRent) (619- 648-9647)
Temilola Kilanko ( Senior Supervisor ) ( Haven Square Ltd)
( +447979430467)
Timeline
Copy Room Supervisor/ Records Technician
Canon Business Process Services/Procopio
04.2024 - Current
Assistant Manager
Ziprent Property Management Company
09.2022 - 04.2024
Operations Manager Intern
Haven Housing Agency
03.2019 - 05.2022
High School Diploma -
Greensprings School