Monkasha Artis
NA
Jacksonville,Virginia
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Customer Service Associate
Walmart
09.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Walmart
09.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept building spaces premises clean inside and outside.
Stocking Associate
Walmart
09.2021 - 07.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Crew Member
McDonald's
08.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
No Degree -
J Sargeant Reynolds Community College
Richmond, VAHigh School Diploma -
Hermitage High School
Richmond, VA06.2022
Skills
- Customer Retention Strategies
- Negotiation
- Customer Service
- Refund Processing
- Product Knowledge
- Problem Resolution
- Stocking and Replenishing
- Cash Drawer Management
- Bagging Items
- Cleaning
Accomplishments
- Community Service
- Ace Center of Hermitage High School Ambassador
- Collaborated with team in the development of Advanced Career Education Center for Cosmetology.
Certification
- Perfect attendance
- Honor roll
- Cosmetology ACE Center of Hermitage High School Certificate
Timeline
Customer Service Associate
Walmart
09.2021 - 07.2023
Cashier
Walmart
09.2021 - 07.2023
Stocking Associate
Walmart
09.2021 - 07.2023
Crew Member
McDonald's
08.2020 - 09.2021
No Degree -
J Sargeant Reynolds Community College
High School Diploma -
Hermitage High School