Monkevia Borders
Hopkinsville,KY
Summary
Dedicated Quality Technician well-versed in overseeing complete planning, trend modeling and documentation. More than 9 years of experience providing excellent written and verbal communication, organizational, and teamwork skills. Detailed reporting regarding necessary quality assurance processes and priorities. Pivotal statistical analysis and tracking to maintain and archive specific data-test results. Thorough approach to logging performance details to bolster QC considerations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Quality Technician
Brazeway
Hopkinsville, KY
01.2015 - Current
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.
- Analyze test results and report results/conclusions.
- Solve technical problems related to routine testing.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Run and enter Quality checks per Quality Assurance Program.
Production Operator
Brazeway
Hopkinsville, KY
06.2014 - 01.2015
- Organized incoming raw materials into designated areas ready for use in the production process.
- Recognized defective material and reported issues to management.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Produced quality products by palletizing, packaging and assembling finished items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Customer Service Representative
TeleTech Holdings
Hopkinsville, KY
12.2013 - 07.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Cashier
Dollar General Store
Hopkinsville, KY
05.2011 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
Quality Inspector
MS Companies
Hopkinsville, KY
03.2010 - 02.2011
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Followed test plans and protocols.
- Reported any nonconforming parts to Quality Manager or Production Supervisor.
- Conducted dimensional checks with various measuring instruments including micrometers, calipers and gauges.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Validate quantities.
- Sorted and discarded or rejected products that did not meet specification.
Education
High School Diploma -
Christian County High School
Hopkinsville, KY05-2008
Skills
- Product Testing
- Quality Issue Identification
- Staff Training
- Attention To Detail
- Time Management
- Safety Compliance
- Problem-Solving
- Specification Conformance
References
References available upon request.
Timeline
Quality Technician
Brazeway
01.2015 - Current
Production Operator
Brazeway
06.2014 - 01.2015
Customer Service Representative
TeleTech Holdings
12.2013 - 07.2014
Cashier
Dollar General Store
05.2011 - 12.2013
Quality Inspector
MS Companies
03.2010 - 02.2011
High School Diploma -
Christian County High School
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