Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monkia Little

Pontiac,MI

Summary

Dynamic professional with a proven track record at Uber, excelling in customer satisfaction through punctual service and strong navigation skills. Recognized for flexibility and situational awareness, consistently achieving high ratings. Adept at optimizing routes and enhancing operational efficiency, ensuring safe and timely transportation for all clients.

Overview

20
20
years of professional experience

Work History

Uber Partner

Uber
01.2022 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.

Instacart Shopper

Instacart
10.2024 - 06.2025
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.

Transport/Dispatcher

Mclaren Oakland Hospital
08.2005 - 05.2025
  • Reduced vehicle downtime by coordinating prompt maintenance checks and repairs as needed.
  • Monitored driver performance metrics regularly; provided constructive feedback on improvement areas or facilitated recognition for commendable performance.
  • Managed transportation resources effectively, avoiding costly idle time or overbooking of vehicles.
  • Optimized routing through evaluation of traffic patterns, road conditions, and driver availability.
  • Played an active role in emergency response plans; coordinated alternative routes or adjustments as necessary during unforeseen circumstances.

Education

Red Cross

Pontiac Northern High School
Pontiac, MI
06-1998

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Driving safety
  • Strong navigation

Timeline

Instacart Shopper

Instacart
10.2024 - 06.2025

Uber Partner

Uber
01.2022 - Current

Transport/Dispatcher

Mclaren Oakland Hospital
08.2005 - 05.2025

Red Cross

Pontiac Northern High School

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