Monquie Mosley
Porter,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
3rd Grade Elementary Teacher
New Caney ISD
08.2024 - Current
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
- Employed visuals consistent with needs and capabilities of students.
- Utilized various assessment tools to track student progress and adjust teaching strategies accordingly for improved outcomes.
- Contributed to a positive school culture by actively participating in faculty meetings, committees, and special events throughout the year.
- Established and adjusted instructional goals and objectives to reflect district or school goals, curriculum policies and progress and needs of students.
1st Grade Elementary Teacher
Harmony Public School Houston
08.2022 - 07.2024
- Develop and deliver comprehensive lesson plans across four core subjects, ensuring alignment with educational standards and promoting interactive learning
- Conduct and grade diverse assessments, providing timely feedback to support student progress and inform individualized education plans (IEPs)
- Foster a collaborative relationship with parents and colleagues to enhance educational methods and create an inclusive classroom atmosphere
- Integrate technology tools effectively to enrich the curriculum and exhibit student achievements, while maintaining a nurturing environment conducive to social and emotional growth.
- Boosted student engagement by creating a positive classroom environment that fostered collaboration and respect.
- Mentored new teachers by sharing best practices, resources, and guidance based on personal experience in the classroom.
Senior Customer Service Representative
Cigna Health Houston
09.2019 - 08.2021
- Resolved customer concerns effectively, ensuring satisfaction and loyalty through proficient communication and problem-solving techniques
- Managed and coordinated service provider schedules, ensuring a harmonious balance between availability and customer needs
- Enhanced customer service procedures by contributing to process improvements and meticulously documenting resolutions in the case management system.
Senior Client Service Representative
Federated Investors INC
06.2015 - 08.2017
- Managed client inquiries across multiple channels, ensuring accurate information on account balances, statements, and account designations was delivered promptly
- Processed non-financial transactions with precision, and executed bank and bond payments, maintaining stringent accuracy in financial operations
- Maintained and updated account information, facilitated new enrollments, and distributed stock rate information, while delivering exemplary customer service and issue resolution.
Senior Claims Representative
AIG
08.2009 - 06.2013
- Analyzed and resolved insurance claim disputes, ensuring adherence to HIPAA regulations and accurate account updates
- Managed the processing of new insurance claims, conducting thorough verification of data and documentation before submission
- Worked in conjunction with the legal department to assess complex claim issues, offering informed recommendations for settlements or subsequent procedures.
Education
Master of Science - Education
Grand Canyon University
Phoenix, AZ12-2020
Bachelor of Science - Interdisciplinary Studies
University of Houston-Downtown
Houston, TX12-2016
Skills
- Project Management
- Leadership & Team Development
- Data Analysis & Reporting
- Conflict Resolution & Mediation
- Public Speaking & Presentation Skills
- Curriculum Design & Content Development
- Strategic Planning & Problem Solving
- Time Management & Organization
- Critical thinking
Timeline
3rd Grade Elementary Teacher
New Caney ISD
08.2024 - Current
1st Grade Elementary Teacher
Harmony Public School Houston
08.2022 - 07.2024
Senior Customer Service Representative
Cigna Health Houston
09.2019 - 08.2021
Senior Client Service Representative
Federated Investors INC
06.2015 - 08.2017
Senior Claims Representative
AIG
08.2009 - 06.2013
Master of Science - Education
Grand Canyon University
Bachelor of Science - Interdisciplinary Studies
University of Houston-Downtown
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