Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Monse Liuzzi

Brentwood,TN

Summary

Quick to master new skills and concepts, I bring a strong commitment to customer satisfaction through exceptional service and support. I consistently build rapport with clients and maintain composure in high-pressure environments. With expertise in various brewing techniques, I deliver outstanding customer experiences with consistency and care. A highly motivated and adaptable team member, I thrive when taking on new challenges and excel at working independently. My strong work ethic and interpersonal skills make me an asset in any fast-paced, customer-focused setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk

The Crag Rock Climbing Gym
Franklin, TN
08.2024 - Current
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Home Caretaker

Monse Liuzzi
Brentwood, TENNESSEE
06.2024 - Current
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Delivered excellent service to pet owners to drive repeat business.
  • Collected mail and packages for homeowners and stored in secure location.
  • Assisted with pet care such as walking dogs, feeding animals, cleaning litter boxes.
  • Completed regular household maintenance and chores.
  • Performed regular inspection of exterior grounds for safety hazards or potential damage.
  • Reported concerns directly to homeowners via phone or text.

Barista

Starbucks
Brentwood, TN
06.2023 - Current
  • Described menu items to customers and suggested appealing products.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained calm demeanor during high-volume periods and special events.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Lifeguard/Swim Instructor

Goldfish Swim School
Brentwood, TENNESSEE
11.2022 - 10.2023
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Administered immediate and comprehensive first aid to injured and distressed patrons.
  • Collaborated with parents and guardians to address concerns and outline student progress.
  • Fostered a culture of teamwork and respect among students and staff.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.
  • Provided swimming instruction to individuals and groups of all ages.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.

Education

Bachelor of Arts - Business

University of Boulder Colorado
Boulder, CO
05-2029

High School -

Ravenwood High School
Brentwood, TN
05.2025

Skills

  • Time management
  • Customer service
  • First aid certification
  • Project planning
  • Training & Development
  • Supervision and leadership
  • FLUENT IN SPANISH
  • Flexible and adaptable
  • Collaboration
  • Payment processing
  • Cash handling
  • Calm demeanor
  • Multitasking and organization
  • Front desk oversight
  • Excellent communication
  • Task delegation
  • Problem solving
  • Cultural sensitivity
  • POS systems

Accomplishments

  • Principle Honors Roll for 2 years. Maintaining a GPA of a 4.0.
  • Academic Award 2025 for Broadcasting Level 3.
  • 3 Teacher Awards for Growth and leadership.
  • Leadership and Service Award for Student Council.
  • Partner Of The Quater For Starbucks

Languages

Spanish
Native/ Bilingual
German
Limited

Certification

Certification Exam In Intro to Business and Marketing

.University of Southern California Certification in Media and Production Pre-College.

First Aid and CPR Certification

Timeline

Front Desk

The Crag Rock Climbing Gym
08.2024 - Current

Home Caretaker

Monse Liuzzi
06.2024 - Current

Barista

Starbucks
06.2023 - Current

Lifeguard/Swim Instructor

Goldfish Swim School
11.2022 - 10.2023

Bachelor of Arts - Business

University of Boulder Colorado

High School -

Ravenwood High School

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Monse Liuzzi