Monse Torres Mederos
Reno,NV
Summary
Detail-oriented manager with a focus on optimizing operations and reducing waste. Known for strong communication and staff management abilities that drive team performance and enhance customer loyalty.
Results-driven professional with extensive experience in team leadership and staff training. Skilled in multitasking and time management, consistently fostering a collaborative environment that enhances productivity and guest satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dynamic manager with a proven track record in enhancing guest experiences through exceptional customer service, effective team leadership, and strong decision-making skills.
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Manager
Dennys Restaurant
Reno, NV
05.2025 - 06.2026
- Supervised daily operations to ensure exceptional customer service and adherence to restaurant standards.
- Trained and mentored staff, fostering a collaborative team environment and enhancing productivity.
- Implemented inventory control measures, reducing waste and optimizing stock levels for efficient operation.
- Developed employee schedules, balancing workload with staffing needs to maintain service efficiency.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness and morale.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication strategies.
Sales Associate
Bath & Body Works
Reno, NV
02.2021 - 07.2024
- Delivered exceptional customer service, enhancing client relationships and promoting brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Conducted product demonstrations, educating customers on benefits and usage of merchandise.
- Trained new sales associates, fostering a collaborative team environment and improving overall performance.
- Managed cash register operations, maintaining accuracy in transactions and balancing end-of-day reports effectively.
Sales Associate
Bath & Body Works
Reno, NV
02.2021 - 07.2024
- Analyzed sales trends to develop effective strategies for driving revenue growth during peak seasons.
- Implemented visual merchandising standards, creating engaging displays that increased foot traffic and sales conversions.
- Collaborated with management to optimize store processes, enhancing operational efficiency and customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Head Hostess
Fiesta Mexicana Restaurant
Sparks, NV
03.2021 - 05.2024
- Managed front-of-house operations, ensuring efficient guest seating and flow during peak hours.
- Trained and supervised staff on customer service protocols and reservation management systems.
- Developed and implemented strategies to enhance guest experience and satisfaction levels.
- Coordinated with kitchen staff to optimize meal timing and delivery for guests.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
Education
High School Diploma -
Sparks High
Sparks, NVSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Guest relations
- Cash flow management
- Retail sales
- Professional appearance
- Cash drawer balancing
- Multitasking and organization
- Employee training and development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 28 staff members.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Achieved hospitality by completing every task with accuracy and efficiency.
- Completed manager training program.
- Documented and resolved multiple which led to good resolutions.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
Dennys Restaurant
05.2025 - 06.2026
Head Hostess
Fiesta Mexicana Restaurant
03.2021 - 05.2024
Sales Associate
Bath & Body Works
02.2021 - 07.2024
Sales Associate
Bath & Body Works
02.2021 - 07.2024
High School Diploma -
Sparks High