Monse Villegas
Colorado Springs,CO
Summary
Skilled receptionist with expertise in front desk operations, time management, and client relations. Committed to delivering exceptional guest experiences and managing effective communication.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Receptionist
Sparks by Hilton
01.2026 - Current
- Managed front desk operations, including check-ins, check-outs, and guest inquiries efficiently.
- Handled incoming calls promptly, providing information and directing inquiries as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted and assisted guests, ensuring exceptional first impressions and positive experiences.
- Utilized hotel management software to process reservations and maintain accurate guest records.
- Coordinated communication between departments to streamline service delivery for guests.
- Maintained cleanliness and organization of reception area to create a welcoming environment.
Education
High School Diploma -
Odyssey Early College of Career Options
Colorado Springs 12.2025
Associate of Applied Science - Allied Health
Pikes Peak Community College
Colorado Springs, CO05.2027
Associate of General Studies -
Pikes Peak Community College
Colorado Springs, CO12.2025
Skills
- Front desk operations
- Guest record management
- Call management
- Scheduling
- Office administration
- Document control
- Basic accounting
- Customer and client relations
- Time management
- Organizational skills
- Verbal and written communication
- Telephone etiquette
- Project management
- Project support
Languages
French
Limited Working
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Sparks by Hilton
01.2026 - Current
Associate of Applied Science - Allied Health
Pikes Peak Community College
High School Diploma -
Odyssey Early College of Career Options
Associate of General Studies -
Pikes Peak Community College