Monseiur Leonard Jr.
Summary
High-performing customer service professional with extensive years of client interface experience. Skilled in managing multiple projects simultaneously, tracking details, communicating deadlines, and following up with internal and external clients to ensure on-time project completion. Proficient at assessing needs, generating options, and implementing collaborative solutions with team members. Holds a certification as a forklift driver.
Overview
10
10
years of professional experience
Work History
Security and Building Concierge
Titan Security
04.2022 - Current
- Support property managers in resolving disputes or issues between tenants diplomatically to maintain a harmonious living environment.
- Implement key control protocols to maintain the security of tenant units, reducing the risk of unauthorized access.
- Conduct routine inspections of common areas to identify potential hazards or maintenance needs proactively before they became larger issues.
- Ensure a safe living environment by conducting regular security patrols and monitoring surveillance systems.
- Facilitate access control measures, ensuring only authorized individuals entered the premises to enhance security levels significantly.
- Manage package deliveries efficiently, ensuring timely distribution to tenants while minimizing clutter in the mailroom.
- Provide knowledgeable concierge services such as recommending restaurants or arranging transportation for residents, adding value to their living experience within the building.
- Create welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintain accurate and up-to-date records of guest information.
- Utilize variety of organizational and communication skills to drive guest satisfaction.
Construction Laborer/Construction Foreman
Professional Dream Maker
10.2018 - Current
- Operate and maintain various machinery including forklifts, generators, jackhammers, and metal saws
- Promote a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Conduct daily site inspections to identify potential safety hazards.
- Install drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Assist in the construction of residential and commercial buildings by preparing sites, loading/unloading materials
- Follow safety protocols and maintained a clean and organized work environment
- Properly dispose of hazardous materials
- Load/unload and moved material to and from storage and production areas.
- Use variety of hand and power tools to complete tasks.
- Load and unload materials onto trucks and trailers.
- Provide labor support to carpenters, masons and other skilled trades.
- Help with door and window installations.
Shift Lead
Insomnia Cookies
12.2020 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Accurately recorded and monitored inventory levels of ingredients and supplies, ensuring adequate stock to meet demand and minimize waste.
- Baked store goods
- Baked Cookies
Outside Yard/Receiving
MENARDS
06.2017 - 10.2018
- Loaded and unloaded construction equipment to/from trucks
- Operated forklift or hand truck to move or hoist shipments from shipping and receiving platform to warehouse storage or work area
- Operated pallet jacks to move pallets
- Drove diesel or gasoline powered industrial trucks equipped with lifting devices such as forklift to push, pull, lift, stack, tier, or move products equipment, or materials
- Stocked and pulled merchandise consisting of lumber and building materials
- Surveyed customer orders, shipping orders or requisition to determine items to be moved, gathered, or distributed
- Conveyed materials and items from receiving or production areas to storage or to other designated areas
- Manually and electronically tracked and managed inventory
- Demonstrated consistent ability to ascertain the true needs of customers, team members, thereby developing, and apply practical solutions
- Trained new employees
- Assembled customer orders from inventory, placed orders on pallets, shelves and conveyed orders to shipping department
- Stacked lumber in yard or in shed
- Maintained a clean work and safe work environment
- Operated multiple blade circular saws.
- Trained new employees in company procedures, safety protocols, and equipment operation to boost overall productivity.
Cashier/Cast member
DISNEY'S HOLLYWOOD STUDIOS
01.2017 - 05.2017
- Greeted customers when entering and leaving the establishment
- Assisted customers with selections from the menu
- Worked at a fast pace to meet timelines
- Handled cash transactions
- Issued receipts, refunds, and change
- Resolved customer complaints
- Scanned goods.
On-Air Personality
WLNX-FM
01.2015 - 05.2016
- Engaged in on-air conversation with callers
- Announced musical selections
- Performed Vocal advertisements
- Announced weather conditions
- Gave words of Inspiration.
Education
Bachelor of Arts - Graphic Design
Columbia College Chicago
06.2020
Associates of Arts - General Studies
Kennedy King College
06.2018
Skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Optimistic outlook
- Motivated
- Team player mentality
- Organizational proficiency
- Time management expertise
- Emergency response readiness
- Customer Service
Community Service
- Inspire to Dance, Assist with setting up classes, Cleaning, Mentoring youth
- God's Divine Glory Ministries, Food Pantry, Landscaping, Cleaning
Hobbies and Interests
- Music/Video Production
- Drawing
- Animation
- Voice Over
- Youth Mentoring
- Fictional Writing
Timeline
Security and Building Concierge
Titan Security
04.2022 - Current
Shift Lead
Insomnia Cookies
12.2020 - 06.2022
Construction Laborer/Construction Foreman
Professional Dream Maker
10.2018 - Current
Outside Yard/Receiving
MENARDS
06.2017 - 10.2018
Cashier/Cast member
DISNEY'S HOLLYWOOD STUDIOS
01.2017 - 05.2017
On-Air Personality
WLNX-FM
01.2015 - 05.2016
Bachelor of Arts - Graphic Design
Columbia College Chicago
Associates of Arts - General Studies
Kennedy King College
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