Monserrat Aguilera
SEVA Hospitality
Dallas,TX
1
Language
9
years of professional experience
HR and operations specialist with hands-on experience in payroll, recruiting, onboarding, and employee relations within hospitality. Skilled in ADP Workforce Now, pre-employment screening, performance reviews, and multi-property support. Known for adaptability, attention to detail, and partnering with management to keep HR processes and staffing running smoothly.
Work History
Human Resources Manager
4 Years 5 Months- Managed human resources functions across multiple hotel properties, supporting employees and General Managers throughout the organization.
- Coordinated interviews with General Managers and managed pre-employment steps to streamline the full-cycle hiring process.
- Initiated and reviewed background checks and drug screenings through AccusourceHR for pre-hires following offer acceptance.
- Reviewed and approved employee timecards in ADP Workforce Now, ensuring accurate payroll processing and proper department coding.
- Administered payroll and benefits for employees across multiple locations, reducing discrepancies through consistent audits.
- Oversaw employee performance documentation, including 90-day reviews, annual evaluations, and corrective actions.
- Managed employee relations matters with professionalism and confidentiality, including performance-based and workplace conduct issues.
Front Desk Agent
1 Year 5 Months- Provided front desk coverage across multiple hotel properties, adapting to each property's operational procedures and guest service standards.
- Managed guest check-in/check-out, reservations, billing inquiries, and issue resolution in a fast-paced hospitality environment.
- Adapted quickly to varying property procedures, systems, and schedules while maintaining brand and service standards.
- Supported management and corporate teams with administrative and HR-related assistance as needed, including documentation and internal communication.
- Maintained professionalism, confidentiality, and strong customer service under high-pressure conditions.
Accounting Manager Assistant
3 Years 5 Months- Reviewed vendor invoices, assigned general ledger codes, and prepared documentation for processing to support accounting operations.
- Scanned and uploaded invoices, receipts, and supporting documents into Innflow for accounts payable tracking and recordkeeping.
- Reconciled bank statements by identifying missing invoices and receipts and coordinating with General Managers to obtain required documentation.
- Assisted with chargeback processing by gathering documentation and routing cases to General Managers for completion and response.
- Maintained organized financial records and ensured timely follow-up on outstanding items across properties.
Education
Associate of Science
High School Diploma
Skills
Policy development
Employee relations
Customer Service
HR data management
Performance management
Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Manager
SEVA Hospitality
09.2021 - 02.2026Read More
Front Desk Agent
Home2 Suites By Hilton Dallas/DeSoto, Hampton Inn & Suites By Hilton Dallas/DeSoto & Comfort Suites W. Dallas/Cockrell Hill
03.2020 - 08.2021Read More
Accounting Manager Assistant
SEVA Hospitality
10.2016 - 03.2020Read More
Cedar Valley College
Associate of Science
Read More
Lancaster High School
High School Diploma
Read More