Monserrat Gutierrez
San Antonio,TX
Summary
Dynamic hospitality professional with proven expertise as a Front Desk Agent at Best Western PLUS Elemendorf Hotel. Skilled in customer service and problem-solving, I enhanced guest satisfaction through effective communication and efficient operations. Bilingual in Spanish and English, I excel in fast-paced environments while maintaining accurate records and cash handling.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Best Western PLUS Elemendorf Hotel
San Antonio, TX
05.2026 - 07.2026
- Managed guest check-ins and check-outs, ensuring efficient front desk operations.
- Facilitated communication between guests and hotel services for seamless customer experiences.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
- Demonstrated proficiency in Excel and hospitality operating systems.
- Maintained accurate records of reservations and billing information using property management software.
Team Member
The Chill Zone
San Antonio, TX
03.2023 - 05.2026
- Assisted in maintaining cleanliness and organization of work areas.
- Engaged with customers to ensure a positive experience and address inquiries.
- Supported team members in daily operations to enhance efficiency.
- Learned and adhered to safety protocols while handling equipment.
- Processed monetary exchanges accurately.
- Adapted quickly to dynamic and fast-paced settings.
Education
High School Diploma -
Southside High School
San Antonio, TXBachelor of Science - Health Sciences
Texas State University
San Marcos, TXSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Food handling
- Front desk management
- Bilingual in spanish and english
Timeline
Front Desk Agent
Best Western PLUS Elemendorf Hotel
05.2026 - 07.2026
Team Member
The Chill Zone
03.2023 - 05.2026
High School Diploma -
Southside High School
Bachelor of Science - Health Sciences
Texas State University