Monserrat Lagos
San Lorenzo,CA
Summary
Highly motivated college graduate to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, translation services and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
02.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Brewja Coffee
01.2021 - 11.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Volunteer
SLZ For The People
06.2020 - 09.2020
- Distributed food boxes with carefully selected essentials to families in need.
- Prepared and packaged boxes during box assembly line phase.
- Loaded and unloaded distribution trucks at destination.
- Served hot meals and distributed sack lunches to disadvantaged individuals.
- Promoted donations services on social media
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
Education
Bachelor of Arts - Communications
San Francisco State University
05.2023
Minor in Latinx Studies -
San Francisco State University
05.2023
Associate of Arts - Human Development
Ohlone College
05.2021
Skills
- Retail Management
- Cash Register Operation
- Hospitality and Accommodation
- Leading Employees
- Ability to Adapt
- Communications Strategies
Timeline
Barista
Starbucks
02.2022 - Current
Barista
Brewja Coffee
01.2021 - 11.2021
Volunteer
SLZ For The People
06.2020 - 09.2020
Bachelor of Arts - Communications
San Francisco State University
Minor in Latinx Studies -
San Francisco State University
Associate of Arts - Human Development
Ohlone College
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