Monserrat Mendoza
Baldwin Park,CA
Summary
Committed job seeker with a history of meeting the needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
I'm a responsible and motivated student ready in any workplace.
Overview
3
3
years of professional experience
Work History
Office Assistant
Baldwin Park High School
Baldwin Park, CA
01.2024 - 06.2024
- Provided administrative support to multiple departments as needed.
- Answered phone calls and directed them to appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Delivered messages and ran errands.
- Trained staff members to perform work activities and use computer applications.
- Provided customer service, addressing inquiries and resolving issues promptly.
Cashier
CasaDeGracialp
La Puente, CA
02.2023 - 03.2024
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Demonstrated ability to maintain composure and provide excellent customer service in challenging situations
Teacher
Casadegracialp
La Puente, CA
01.2021 - 01.2024
- Implemented and executed effective educational strategies for a range of students aged 1-13 years old
- Met with parents and guardians to discuss students' progress and areas requiring improvement. As well, met with administrators and department team members to work on curriculum planning and assessment methods.
- Participated in trainings and conferences to improve educational skills.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Developed and implemented lesson plans based on curriculum objectives. Created and implemented engaging instructional materials, including videos, lectures, and moderated discussions.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06-2024
Marketing
Citrus College
Glendora, CASkills
- Customer service excellence & Conflict Resolution
- Leadership
- Adaptability
- Fluent in Spanish and English
- Communication
- Scheduling
Timeline
Office Assistant
Baldwin Park High School
01.2024 - 06.2024
Cashier
CasaDeGracialp
02.2023 - 03.2024
Teacher
Casadegracialp
01.2021 - 01.2024
High School Diploma -
Baldwin Park High School
Marketing
Citrus College