Monserrat Moreno-Ontiveros
Greater Phoenix Area
Summary
Accomplished administrative professional with a strong understanding of payroll processes and HR operations. Proficient in payroll and recruiting platforms, including UKG, iCIMS, ICM, and Indeed. Demonstrates the ability to quickly learn new systems and technologies while maintaining a high level of organization and attention to detail. Recognized as a collaborative team player with excellent administrative, communication, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
KAEKO Enginerring
Chandler, AZ
11.2025 - 03.2026
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated quarterly company events for 80-100 employees during work week and weekend events.
- Communicated with recruiters and internal teams to ensure efficient onboarding, TSMC credentials and site access requirements.
- Managed office supply inventory and orders across Arizona and Portland locations.
- Handled daily administrative operations including mail distribution, lunch orders and preparing outgoing payments.
- Supported Human Resources, executives and accounting with administrative tasks by using software's such as Paylocity.
Payroll Specialist, Accounts Payable & Recurtier
Orkin Pest Control
Peoria, AZ
09.2023 - 11.2025
- Initial reviewer of biweekly payroll in overtime, vacation, sick and commission based hours to provide accurate data to home office payroll processing in Atlanta, Georgia.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Managed HRIS and business systems such as UKG, iCIMS, ICM,Indeed, Concur and Microsoft systems to support employee data. (200-300 employees).
- Led full cycle recruitment, including sourcing, interviewing, and onboarding candidates while partnering with region managers to algin hiring with role specific competencies.
- Supported employee separation processes including participation in termination meetings and ensuring compliance with company, as well as state policies, (AZ, UT, NV, NM, TX).
- Managed accounts payable tasks by submitting invoices, processing subcontract payments and handling incoming vendors.
- Collaborated with HR to resolve employee inquiries related to payroll issues effectively.
Customer Service Representative
Orkin Pest Control
Peoria, AZ
03.2023 - 09.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques according to policies.
- Managed scheduling and coordination of service appointments to optimize operational efficiency.
- Collaborated with technicians to ensure seamless service and client follow-up for the following Southwest region states, AZ, NV, NM, UT, and TX.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed 15-20 daily outbound customer service or customer satisfaction calls to follow up on issues and any collection issues.
Seasonal Human Resource and Recruiting Specialist
Macy’s Distribution Logistics and Operations
Goodyear, AZ
09.2022 - 12.2022
- Aided in the recruitment and interview process by assisting in resume review, conducting phone screens, and coordinating interviews for seasonal positions.
- Performed clerical tasks such as photocopying, mailing, scanning, and emailing documents.
- Assisted with customer service functions and daily job fairs by addressing employee requests and inquiries.
- Completed weekly I-9 Forms, verifies I-9 documentation, and maintains I-9 files.
- Schedules meetings and interviews as requested by hiring managers and the HR manager.
Apprentice Teacher
Maryvale Preparatory Academy
Phoenix, AZ
07.2020 - 05.2022
- Administrative task for 2nd grade team such as copied, filed, and scan papers for the entire grade level team.
- Ensured communication between faculty and parents was efficient and informative.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Assisted in classroom management for 20-30 students, promoting a positive learning environment.
- Trained new apprentice teachers on duties weekly and monthly.
Supervisor
Lucky Brand Jeans
Glendale, AZ
01.2020 - 02.2021
- Analyzed monthly sales data to identify trends, driving product placement strategies for increased revenue.
- Developed and maintained monthly and seasonal visual merchandising standards, enhancing store appeal and customer experience.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Collaborated with other management to develop and implement operational improvements for increased efficiency.
Retail Sales Associate
Lucky Brand Jeans
Glendale, AZ
11.2019 - 03.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote brand image and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Supported inventory management by restocking shelves and conducting stock counts regularly.
Education
Associate of Arts - Humanities
Maricopa Community Colleges, Glendale Community College
Glendale, AZ12.2025
Bachelor of Science - Applied Human Behavior
Northern Arizona University
Flagstaff, AZ06.2026
Skills
- Customer service
- Data entry
- Office administration
- Microsoft Systems
- Customer and client relations
- Accounts receivable
- Multi-state payroll
- Resume screening
- Candidate searching
- Onboarding coordination
Languages
Spanish
Timeline
Administrative Assistant
KAEKO Enginerring
11.2025 - 03.2026
Payroll Specialist, Accounts Payable & Recurtier
Orkin Pest Control
09.2023 - 11.2025
Customer Service Representative
Orkin Pest Control
03.2023 - 09.2023
Seasonal Human Resource and Recruiting Specialist
Macy’s Distribution Logistics and Operations
09.2022 - 12.2022
Apprentice Teacher
Maryvale Preparatory Academy
07.2020 - 05.2022
Supervisor
Lucky Brand Jeans
01.2020 - 02.2021
Retail Sales Associate
Lucky Brand Jeans
11.2019 - 03.2020
Bachelor of Science - Applied Human Behavior
Northern Arizona University
Associate of Arts - Humanities
Maricopa Community Colleges, Glendale Community College