Monserrat Rosas-Villeda
Austin,Tx
Summary
Motivated and dependable retail professional with hands-on experience in customer service, sales, and creating positive shopping experiences. Strong at helping customers find the right products, answering questions, and staying organized in fast-paced environments. Known for being friendly, detail-oriented, and calm under pressure while working well with a team. Brings a genuine love for people and strong communication skills that help customers feel welcomed and want to return.
Overview
3
3
years of professional experience
Work History
Retail associate
Roommate Collective
01.2024 - Current
- Preformed opening and closing duties such as setting up register and upkeep cleanliness of store
- Managed stockroom activities such as receiving shipments, stocking shelves, and organizing items
- Provided support to customers in a fast-paced retail environment
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Provided help with any marketing/ social media
- Processed transactions, ensuring a smooth and efficient checkout experience for customers.
Server
Kerbey lane cafe
Austin, TX
09.2023 - 12.2025
- Demonstrated ability to interact with customers in a friendly and professional manner
- Greeted and accommodated guests. building positive experiences from first interaction
- Assisted kitchen staff by communicating special requests and dietary restrictions from guests.
- Collaborated with team members to maintain a smooth workflow during busy shifts.
- Handled customer inquiries and resolved issues promptly to uphold service standards.
Education
High School - Social Media Marketing
Austin Community College
Austin, TX08.2025
High School -
Anderson High School
Austin, TX01.2023
Skills
- Customer engagement
- Bilingual
- Cleaning and sanitizing
- Teamwork and collaboration
- Time management
- Problem-solving
- POS system operation
Languages
Spanish
Native or Bilingual
Timeline
Retail associate
Roommate Collective
01.2024 - Current
Server
Kerbey lane cafe
09.2023 - 12.2025
High School - Social Media Marketing
Austin Community College
High School -
Anderson High School