Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monserrath Hernandez

Miami,FL

Summary

Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

1
1
year of professional experience

Work History

Restaurant Server

Yolys Restaurant Corp
2900 Nw 12 Ave Miami Florida 33142
01.2022 - 11.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Imater Preparatory Academy High School
Hialeah, FL
06.2024

Skills

  • Table Setting Arrangements
  • Billing and Payment Processing
  • Dining Crew Workflow Optimization
  • Cash Handling
  • Customer Relations
  • Credit Card Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Server

Yolys Restaurant Corp
01.2022 - 11.2022

Imater Preparatory Academy High School
Monserrath Hernandez