Monserrath Quinteros
Covina,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative and Marketing
WFG Ventures Inc.
07.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
Education
High School Diploma -
South Hills High School
West Covina, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Quick Learner
- Multitasking
- Positive Attitude
- Cleaning and sanitation
- Flexible Schedule
- Food safety knowledge
- Strong Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Customer Service Representative and Marketing
WFG Ventures Inc.
07.2023 - 05.2024
High School Diploma -
South Hills High School