Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Monserratt Castellanos

Palmdale,CA

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Besides barista experience, a passionate individual. Open to many opportunities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
10.2023 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.

Employee/ Flex Trainer

Target
03.2019 - 09.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Employee

Amazon Fresh
09.2021 - 12.2021
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Employee

McDonalds
12.2016 - 05.2018
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.

Education

Radiology

College of The Canyons
Santa Clarita, CA

Vet Technician

Pierce College
Woodland Hills, CA
08.2021

High School Diploma -

John F Kennedy High School
Granada Hills, CA
06.2019

Skills

  • Customer service skills
  • Active listener
  • Transferable skills
  • Bilingual
  • Willingness to learn
  • Adaptability
  • Team player

Awards

  • High School GPA 3.0-3.5 Fall Semester 2016
  • High School GPA 3.0-3.5 Fall Semester 2017
  • High School GPA 3.0-3.5 Spring Semester 2018
  • McDonalds Employee of the Month (June 2017)
  • Target Employee of the Month (September 2020)

Languages

Spanish

Timeline

Barista

Starbucks
10.2023 - Current

Employee

Amazon Fresh
09.2021 - 12.2021

Employee/ Flex Trainer

Target
03.2019 - 09.2023

Employee

McDonalds
12.2016 - 05.2018

Radiology

College of The Canyons

Vet Technician

Pierce College

High School Diploma -

John F Kennedy High School

Similar Profiles

CREATE PROFILE
Monserratt Castellanos