Montana Brunetto
Hagerstown,MD
Summary
Experienced and dedicated professional with a proven history in the customer service industry, excelling in building strong professional relationships while ensuring precision in every task. A passion for continuous learning drives skill development and the creation of comprehensive training materials and process documentation. Strong administrative, analytical, and detail-oriented abilities contribute to success in both team settings and independent projects. Committed to delivering exceptional service and fostering a positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Import & Export Specialist
Lightning Transportation
12.2022 - Current
- Orchestrating customer service and order management via email communication.
- Liaising effectively with customers and brokers for seamless delivery orders.
- Implementing innovative document imaging and preprocessing techniques for order details.
- Exercising decisive judgment in accepting or declining orders on web platforms.
- Efficiently entering import and export orders across terminal locations in Truckmate system.
- Utilizing automatically generated reports as well as live reports to complete data entry required for billing.
- Accurately calculating and entering rates and charges into orders and providing customers with charges for payments.
- Scheduling delivery appointments collaboratively with dispatchers, customers, and brokers.
- Managing all export loads and coordinating loading appointments strategically.
- Driving impactful results through effective coordination with local and remote co-workers and terminals.
- Using problem-solving skills on a daily basis to overcome new challenges in a fast paced environment.
- Expanding and creating training documentation for my departmental role.
Project Manager
Ship Simply LLC & Devology Studios
12.2021 - 12.2022
- Company Overview: (Partnered with Hearty Pet)
- Managed and streamlined account and project operations at Ship Simply
- Implemented innovative strategies to optimize processes
- Assisted in creation of PowerPoint slide deck for Ship Simply.
- Drafting proposals for service contracts for both companies.
- Working with the design and development team to collect hours and figure the fairest price point for the work.
- Assisted with custom and template website development projects at DEVology Studios
- Facilitated efficient collaboration with clients and design team for optimal design outcomes
- Provided ongoing customer support for clients with email, phone and live chat platforms.
Assistant Store Manager
Hearty Pet Retail
08.2021 - 01.2022
- Company Overview: (Partnered with Ship Simply & DEVology)
- Managed customer inquiries, providing insightful pet nutrition advice
- Ensured accurate inventory management and product stocking
- Led store opening and closing procedures, maintaining accurate counts
- Assisting the groomers as needed with basic functions such as dog control, payments, and scheduling.
Custom Design Manager
James Allen Diamonds
11.2019 - 08.2021
- Led a dedicated team in designing and quoting custom jewelry
- Implemented strategies to boost conversion rates
- Developed and updated training materials to enhance team proficiency
- Ensured meticulous review and approval of all departmental requests
- Utilized spreadsheets for daily tracking of sales and conversions
- Achieved personal sales targets within the department
- Fostered a culture of continuous learning and improvement
- Played a pivotal role in meeting customer-specific jewelry needs
- Maximized team potential through effective management
- Enhanced customer satisfaction through personalized jewelry designs
Customer Service & Custom Design Representative
James Allen Diamonds
09.2015 - 11.2019
- Provided detailed assistance to customers for custom designs
- Worked in a fast-paced sales environment handling new orders and service requests
- Entered orders efficiently and with minimal error to provide customers with a quick, and happy ordering process
- Ensured product perfection by coordinating between customers and manufacturers
- Boosted personal sales to contribute +25% of total custom department sales from 2018-2019
Jewelry Associate & Merchandise and Customer Associate
Sears
11.2013 - 11.2015
- Played a key role in merchandise management, including sorting, display, and inventory control
- Delivered enthusiastic customer service, assisting with jewelry purchases and cleanings
- Coordinated the setup and dismantling of displays and sales, ensuring seamless operations
- Addressed customer queries promptly, fostering a supportive shopping environment
- Boosted departmental sales through innovative product presentation and customer interaction
Assistant Manager, Cake Decorator, Ice Cream Maker, & Server
Bruster's Real Ice Cream
05.2013 - 11.2013
- Delivered exceptional customer service in a high-paced environment, enhancing customer loyalty
- Managed product creation each morning, ensuring freshness and availability
- Excelled in customizing ice cream cakes, meeting varied customer preferences
- Assisted in store management tasks, facilitating smooth operations
Aquatic Arthritis Instructor, Certified Pool Operator, Swim Instructor, & Lifeguard
YMCA of Hagerstown
08.2009 - 08.2013
- Secured YMCA Hagerstown's safety from 2009 to 2013 as a vigilant lifeguard, ensuring a secure environment for all patrons.
- Imparted essential swimming techniques to children aged 6 months to 13 years, fostering their water confidence and safety skills.
- Maintained optimal water chemical levels and daily function as a certified pool operator, demonstrating a commitment to health and safety standards.
- Delivered a low-impact aquatic exercise routine for arthritis clients, contributing to their pain management and overall well-being.
Education
No Degree - General Studies
HAGERSTOWN COMMUNITY COLLEGE
Hagerstown, MD09-2027
GED -
Hagerstown Community College
Hagerstown, MD10-2011
Skills
- Data Entry
- Administrative Support
- Customer Service & Sales
- Supervising
- Live Chat & Phone Support
- Training & Development
- Computer Literacy
- Organizational Skills
- Microsoft Office & Google Suite
- Team Management
- Phone Etiquette
Certification
Driver's License
Timeline
Import & Export Specialist
Lightning Transportation
12.2022 - Current
Project Manager
Ship Simply LLC & Devology Studios
12.2021 - 12.2022
Assistant Store Manager
Hearty Pet Retail
08.2021 - 01.2022
Custom Design Manager
James Allen Diamonds
11.2019 - 08.2021
Customer Service & Custom Design Representative
James Allen Diamonds
09.2015 - 11.2019
Jewelry Associate & Merchandise and Customer Associate
Sears
11.2013 - 11.2015
Assistant Manager, Cake Decorator, Ice Cream Maker, & Server
Bruster's Real Ice Cream
05.2013 - 11.2013
Aquatic Arthritis Instructor, Certified Pool Operator, Swim Instructor, & Lifeguard
YMCA of Hagerstown
08.2009 - 08.2013
No Degree - General Studies
HAGERSTOWN COMMUNITY COLLEGE
GED -
Hagerstown Community College
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