Montana Cotter
Malden,MA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Athletic Evolution Physical Therapy
Woburn, MA
12.2025 - Current
- Handling patient scheduling, inbound/outbound calls, copay collection, insurance verification, and EOB review. Supports clinical and administrative workflows while maintaining accuracy, organization, and excellent patient service.
Chiropractic Assistant
Winchester Chiropractic Center, LLC
Woburn, MA
04.2023 - 11.2025
- Maintain HIPAA-compliant patient records and support providers during treatments and evaluations.
- Greet and assist patients, ensuring a welcoming environment and efficient care flow.
- Coordinate with healthcare staff to improve communication and streamline administrative tasks.
Licensed Esthetician
Massage Envy
Saugus, MA
03.2022 - 02.2023
- Experienced esthetician specializing in customized facial treatments to improve skin health and appearance. Skilled in skin analysis, product selection, and performing a variety of facial techniques, including deep cleansing, exfoliation, extractions, masks, and massage. Committed to creating a relaxing, client-focused environment while providing personalized skincare recommendations to support long-term skin wellness.
Licensed Esthetician
Studio M Day Spa
Medford, MA
09.2021 - 02.2022
- I worked here as a medical esthetician. Specializing in facials, eyelash lifts and tints, microdermabrasion treatments, some body treatments, and some experience in laser and microneedling.
Sales Associate
American Eagle Outfitters
Saugus, MA
03.2017 - 04.2021
- Experienced Sales Associate with 5 years at American Eagle, known for delivering exceptional customer service and consistently exceeding sales targets. Strong team player who collaborates effectively with colleagues to create a positive store environment and meet business goals. Demonstrated leadership by training new team members and assisting in daily store operations. Skilled in product knowledge, visual merchandising, and building lasting customer relationships to drive repeat business.
Education
Bachelor's degree - Health Administration
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Healthcare experience
- Verbal and written communication
- Proficient in Microsoft Office applications
- Medical office experience
- Attention to detail
- Patient Care
- Medical scheduling
- Medical terminology
- Ability to comply with HIPAA
- Multitasking
- Leadership
- Teamwork
- Organizational skills
- Billing & Insurance Documentation
- Customer service
- Time management
- Medical records
Certification
- Licensed Esthetician
- Graduated from Catherine Hinds Medical Esthetician program 900 hours
- Experience- Hydrafacial, Microdermabrasion, Dermaplaning, American and European facials, Ultrasonic, Waxing, Eye lash lifting and brow tinting, LED lights, Skin analysis, PCA certified, Back facials, Myolift, Peels, IPL, Massage, Lash extensions
Timeline
Medical Administrative Assistant
Athletic Evolution Physical Therapy
12.2025 - Current
Chiropractic Assistant
Winchester Chiropractic Center, LLC
04.2023 - 11.2025
Licensed Esthetician
Massage Envy
03.2022 - 02.2023
Licensed Esthetician
Studio M Day Spa
09.2021 - 02.2022
Sales Associate
American Eagle Outfitters
03.2017 - 04.2021
Bachelor's degree - Health Administration
Southern New Hampshire University