Montana DZurella
Delray Beach,FL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Highly knowledgeable in routine blood drawing and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Halotherapist Assistant Manager
The Salt Suite
09.2023 - Current
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Brand Bot calling 30+ clients every shift.
- Maintained cleanliness of reception area, spa rooms, contributing to an inviting atmosphere for guests.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Managed financial transactions accurately using POS systems.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coordinated special events (Spa Parties), attracting new clients and boosting overall sales.
- Created content for social media during special events.
Medical Assistant/Phlebotomist
AnyLabTestNow
12.2021 - 02.2024
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administered Vitamin B12/ Testosterone injections.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry (quickbooks), answering phones and filing.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed COVID-19 nasal swab and rapid antibody testing via blood droplet collection.
- Performed DNA paternity collection for non-legal/legal cases.
- Scheduled patients for appointments and maintained master calendar.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Sales Manager's Assistant
Lala's Chocolate Chip Cookies
05.2017 - 01.2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
Assistant Manager
Planet Fitness Gym
05.2015 - 11.2019
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 50 calls per day.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL05.2025
Associate of Science -
Ocean County College
Toms River, NJ12.2021
Phlebotomy Certification -
Cambridge College of Healthcare & Technology
Delray Beach, FL10.2021
High School Diploma -
Jackson Memorial High School
Jackson, NJ06.2015
Skills
- Venipuncture / Capillary Blood Collection
- Administering Injections (Vitamin C, B12, Testosterone)
- Electrocardiogram (EKG)
- Specimen Preparation
- Centrifuge Operation
- Basic Laboratory Procedure
- CPR/BLS
- Vital Signs
- Urinalysis
- DNA Collection
- COVID-19 PCR/Rapid Antigen Nasopharyngeal Collection
Certification
- Basic Life Support/ CPR- American Heart Association
- Certified Phlebotomy Technician (CPT)- National Healthcareer Association
- HIPAA
- OSHA
Administrative Skills
- Customer Service/ Phone Etiquette
- Data Entry (QuickBooks, LabGen, DDC)
- Microsoft: {Office, Word, PowerPoint, Excel}
- Payment Processing
- Appointment Scheduling
- Multitasking
- Organization
Timeline
Halotherapist Assistant Manager
The Salt Suite
09.2023 - Current
Medical Assistant/Phlebotomist
AnyLabTestNow
12.2021 - 02.2024
Sales Manager's Assistant
Lala's Chocolate Chip Cookies
05.2017 - 01.2021
Assistant Manager
Planet Fitness Gym
05.2015 - 11.2019
Bachelor of Science - Biology
Florida Atlantic University
Associate of Science -
Ocean County College
Phlebotomy Certification -
Cambridge College of Healthcare & Technology
High School Diploma -
Jackson Memorial High School