Loraine Stewart
El Paso,TX
Summary
Dedicated Medical Assistant care professional, committed to supporting patients in feeling secure and comfortable in clinical settings. Responsible team player always willing to assume additional responsibility. Detail-oriented Phlebotomist with 2 in a half year track record in painless venipuncture. Successful in assisting nurses and physicians proper venipuncture procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Rio Grande Urology
El Paso, TX
2022.08 - Current
- Assist in routine, collect and process specimens and prepare for further testing.
- Facilitate patients to exam rooms, prepare them for physician by obtaining their medical history, medication list if any symptoms and allergies.
- Obtain previous labs patient has had, gather forms for studies needed for surgery.
- Perform clerical duties, such as data entry, answer phones, fax schedule future appointments for surgery or follow ups.
- Call, fax and E - scribe pharmacies to submit prescriptions and refills.
- Obtain pre- and post-treatment vital signs and weight.
- Teach patients about medications, procedures and care
- plan instructions.
Patient Care Technician
City Of El Paso /Family Planning - STD Clinic
El Paso, United States
06.2021 - Current
- Responsible for assisting the Nurse Practitioner and Nurses in providing care to patients e.g. preparing equipment for minor procedures or treatments and exams.
- Record and update patient medical history and patient demographics into patient file, schedule appointments and call patients to remind them of their upcoming appointment/reschedule if need be.
- Collect blood via venipuncture, obtain and record patient vital signs, collect lab specimens and clean disinfect exam rooms.
- Perform general office and clerical duties, collect monetary payments, close credit card batch and registration of clinic visits for the day.
- Process and verify eligibility of insurance and input changes.
- Basic knowledge of Micro soft office along with multiple medical systems e.g. ABS(patient demo), Qless(calendar of patient appointments), TMHP(Insurance eligibility) and soft tool(UMC Labs)
- HIPPA
Cashier
Food King Grocery
El Paso, Texas
07.2020 - Current
- Operated cash register, collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for money orders, western union and bills and issued receipts.
- Inspected items for damage and obtained replacements for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
Phlebotomist
BPL Plasma
El Paso, Texas
10.2018 - 03.2020
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Customer Service Representative
C3i Solutions
El Paso, Texas
02.2018 - 10.2018
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Customer Service Representative
GC Services - Fed Ex
El Paso, Texas
07.2016 - 02.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated shipments of local, regional, national and global nature.
Education
Certificate For Medical Assistant/Certificate For Phlebotomy - Medical Assisting/Phlebotomy
Anamarc College
El Paso, Texas01.2013
GED -
El Paso Community College
El Paso, TX06.2005
Skills
- Equipment testing and calibration
- Medical records maintenance
- Venipuncture / Capillary Blood Collection
- Empathetic Customer Service
- Excellent Communication Skills
- Specimen Preparation
- Basic Life Support
- Room Cleaning and Restocking
- HIPAA Compliance
- Health Insurance Verification
Certification
- Certified Phlebotomy Technician, Southwest Phlebotomy LLC - 2020
- Certified Basic Life Support (CPR and AED), Proaction Emergency Services Institute - Issue Date: 5/13/2021 - Expire: 5/2023
Timeline
Medical Assistant
Rio Grande Urology
2022.08 - Current
Patient Care Technician
City Of El Paso /Family Planning - STD Clinic
06.2021 - Current
Cashier
Food King Grocery
07.2020 - Current
Phlebotomist
BPL Plasma
10.2018 - 03.2020
Customer Service Representative
C3i Solutions
02.2018 - 10.2018
Customer Service Representative
GC Services - Fed Ex
07.2016 - 02.2018
Certificate For Medical Assistant/Certificate For Phlebotomy - Medical Assisting/Phlebotomy
Anamarc College
GED -
El Paso Community College
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