Summary
Overview
Work History
Education
Skills
Timeline
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Montana Marshall

Summary

Senior Technical Support Advisor with proven track record in delivering high-quality technical assistance. Adept at troubleshooting, system analysis, and problem resolution, ensuring optimal performance and customer satisfaction. Experienced with assessing property damage and determining claim validity. Utilizes comprehensive analytical skills to ensure accurate and fair claim resolutions.

Overview

11
11
years of professional experience

Work History

Senior Technical Support Advisor

Apple
02.2023 - Current
  • Increased team productivity with regular training sessions on emerging technologies and software updates
  • Maintained strong relationships with key accounts by providing exceptional technical support services tailored to their specific needs.
  • Spearheaded installation of company-wide unified communications solution to increase collaboration and streamline communications via voice, chat and video calling
  • Used ticketing systems to manage and process support actions and requests, monitored systems in operation and quickly troubleshot errors

Property Claims Adjuster

AllState
10.2021 - 01.2023
  • Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
  • Interacted with witnesses and claimants.
  • Developed strong relationships with clients, fostering trust throughout the claims process.
  • Increased accuracy in damage assessments by utilizing advanced technology tools during inspections.

Store Sales Manager

T-Mobile
09.2019 - 09.2021
  • Conducted daily effective sales huddles with a 8-person team to focus on behaviors that would convert to sales
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Hired, trained, and motivated sales and marketing professionals
  • Held weekly meetings to identify techniques to overcome sales obstacles
  • Researched new products and services to drive revenue and support short- and long-term strategies

Human Resources Manager

Vintage
01.2017 - 08.2019
  • Devised hiring and recruitment policies for 10 employee company per location
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Recruited top talent to maximize profitability
  • Motivated employees through special events, incentive programs and constructive feedback

Lead Customer Service Advisor

Bank Of America
12.2015 - 01.2017
  • Delivered excellent customer service, resulting in consistent 84% customer satisfaction rating
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise
  • Engaged clients in person and over phone to answer questions and address complaints
  • Resolved concerns with products or services to help with retention and drive sales
  • Planned schedules and workflows based on expected customer demands

Material Handler Team Lead

UTI
12.2013 - 11.2015
  • Trained over 10 new staff members on job duties, company policies and safety procedures for rapid onboarding
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Worked flexible hours, night, weekend, and holiday shifts
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Oversaw and motivated team of 20 employees in warehouse to increase efficiency

Education

Associate of Arts -

Central Carolina Technical College
Sumter, SC
06.2015

High School Diploma -

Crestwood High School
Sumter, SC
05.2013

Skills

  • Operational Records Review
  • Revenue Monitoring
  • Sales Team Evaluations
  • Technical Support
  • Customer Complaint Resolution
  • Team Recruiting and Onboarding
  • Customer Service and Assistance
  • HR Support
  • Overseeing Teams/ Leadership
  • Employee Interviews
  • Power Equipment Trained
  • Claims Investigation
  • Tech-Savvy
  • Claims Adjustment

Timeline

Senior Technical Support Advisor

Apple
02.2023 - Current

Property Claims Adjuster

AllState
10.2021 - 01.2023

Store Sales Manager

T-Mobile
09.2019 - 09.2021

Human Resources Manager

Vintage
01.2017 - 08.2019

Lead Customer Service Advisor

Bank Of America
12.2015 - 01.2017

Material Handler Team Lead

UTI
12.2013 - 11.2015

High School Diploma -

Crestwood High School

Associate of Arts -

Central Carolina Technical College

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Montana Marshall