Montana Woodard
Fort Worth,TX
Summary
Accomplished Member Service Representative with a proven track record at Navy Federal Credit Union, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in financial transactions and customer support, I significantly reduced loan approval times. Expert in banking knowledge and customer service, achieving high client retention rates. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
11.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
Customer Service Representative
Mouser Electronics Inc.
03.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
James Martin High School
Fort Worth, TX07-2019
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Banking knowledge
- Call center experience
- Account Management
- Product Recommendations
- Sales strategy
- Database Management
- Product Sales
Timeline
Member Service Representative
Navy Federal Credit Union
11.2022 - 10.2024
Customer Service Representative
Mouser Electronics Inc.
03.2021 - 05.2022
High School Diploma -
James Martin High School
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