Montana Woodard
Fort Worth,TX
Summary
Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Member Service Representative
Texas Trust Credit Union
01.2025 - Current
- Protected sensitive data with discretion, ensuring privacy and compliance
- Thrived in fast-paced settings through problem-solving and cross-team collaboration
- Assisted members with account inquiries and transactions, ensuring accuracy and efficiency.
- Educated members on various financial products, enhancing their understanding and engagement.
Customer Service Representative
Navy Federal Credit Union
11.2022 - 11.2024
- Assisted members with account management, ensuring accuracy and efficiency
- Provided tailored solutions, emphasizing personalized service and trust
- Navigated complex policies with attention to detail and compliance
- Managed multiple inquiries demonstrating strong multitasking skills
Customer Care Representative
Mouser Electronics Inc.
03.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Associates of Arts - Arts
Tarrant County College
Fort Worth, TX01.2026
High School Diploma -
James Martin High School
Arlington, TX07-2019
Skills
- Data Confidentiality
- Critical Thinking
- Patient and Member Support
- Adaptability and Flexibility
- BLS
- HIPAA
- Customer service
- Relationship building
- Financial transactions
- Customer support
Certification
- Certified BLS, AHA - 2 Years
- Certified HIPAA, HIPAA Exams
Timeline
Member Service Representative
Texas Trust Credit Union
01.2025 - Current
Customer Service Representative
Navy Federal Credit Union
11.2022 - 11.2024
Customer Care Representative
Mouser Electronics Inc.
03.2021 - 05.2022
Associates of Arts - Arts
Tarrant County College
High School Diploma -
James Martin High School