Savannah Beard
Cumberland Furnace
Summary
Highly motivated individual with a positive attitude and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Member Service Representative II
Altra Federal Credit Union
06.2024 - Current
- Provide excellent service everyday with a smile and a positive attitude
- Assist members with correcting account, service, and system issues by educating on required forms and technical processes
- Handled a wide variety of responsibilities, from beneficiary paperwork to online banking help to machine audits, and handling other situations as they arise with flexibility and compassion
- Work as part of a fantastic team of individuals who enhance member engagement, drive membership growth, and work together to find creative solutions to challenges we encounter
Team Captain
CBE Companies
08.2022 - 05.2024
- Team captain for the Fraud Prevention Team, having been in this role for one year after being promoted from phone representative six months after I started at the company
- Responsible for coaching and developing agents, instructing them on the correct processes, and instilling confidence in their abilities
- Together, the other Team Captains and I formed a strong team of individuals focused on skill growth among the agents, and along with their direct supervisors, furthering their progress and assisting them in meeting their metrics
Customer Service Representative
Lincare
04.2021 - 04.2022
- Answered phone calls, emails, and faxes in a timely manner with a problem-solving attitude and took my time to make patients feel comfortable and heard
- Dealt with a variety of people and adapted to the variety of situations they brought with them
- My dedicated team and I provided and delivered DME to patients in need of it
- Empathy and compassion went a long way and my abilities to provide problem-resolution, take initiative, and calm down those who were upset or afraid were helpful attributes
Education
Master's - Business Adminstration
Middle Tennessee State University
Murfreesboro, TN05-2025
Bachelor's - History
Austin Peay State University
Clarksville, TN12.2019
Skills
- Customer Service and Support
- Member account management
- Transaction Processing
- Service recommendations
- Team Collaboration
- Adaptability
- Excellent Communication
- Organizational Skills
- File Management
- Data Confidentiality
- Microsoft Office
- Typing
Timeline
Member Service Representative II
Altra Federal Credit Union
06.2024 - Current
Team Captain
CBE Companies
08.2022 - 05.2024
Customer Service Representative
Lincare
04.2021 - 04.2022
Bachelor's - History
Austin Peay State University
Master's - Business Adminstration
Middle Tennessee State University
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