Detail-oriented customer service representative skilled in active listening and problem-solving. Committed to enhancing customer experiences by providing timely support and accurate information.
Work History
Customer Service Representative
3 Months
Suite Escape | 05.2026 - Current
Provided responsive support to customer inquiries via phone, ensuring satisfaction.
Assisted in resolving customer complaints, contributing to service excellence.
Educated customers on product offerings and services, enhancing their experience.
Adapted quickly to new systems and procedures, demonstrating flexibility in a dynamic environment.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
9 Months
Southeastern Community College | 08.2025 - 05.2026
Greeted and assisted visitors, providing information about college programs and services.
Managed incoming calls, ensuring prompt and accurate routing to appropriate departments.
Assisted with administrative tasks such as filing documents and updating records accurately.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Arts - Elementary Education
Southeastern Community College | Keokuk, IA | 05-2029
High School Diploma
Warsaw High School | Warsaw, IL | 05-2025
Skills
Customer service
Active listening
Critical thinking
Prioritization
Interests
Horseback Riding
Playing Sports
Volunteering with youth sports programs as a coach.
Camping
Youth mentor
providing guidance and support to empower the next generation of leaders.