Montaria Garrett
Tallahassee,FL
Summary
Assisted teams in developing analytical skills and fostering collaboration in professional environments. Supported quick learning of new concepts and adaptation to changing situations while applying foundational research and report writing abilities. Contributed to problem-solving and communication efforts in cashier role. Managed cash handling, customer service, and transaction processing in fast-paced retail environments. Applied strong communication skills and attention to detail to enhance customer satisfaction and operational efficiency. Maintained accuracy and resolved conflicts effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Publix
3535 Blair Stone Rd
02.2022 - 03.2023
- Delivered world-class customer service to internal and external customers.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Provided exceptional customer service, addressing visitor inquiries promptly and professionally.
- Established long-term customer relationships by providing exceptional customer service.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Intership
Toyota
Tallahassee
06.2024 - 08.2024
- Assisted in analyzing customer financial data to enhance service delivery.
- Supported development of reports for team assessments and project updates.
- Conducted market research to identify trends impacting customer financing options.
- Collaborated with cross-functional teams to streamline operational processes.
- Participated in training sessions to develop skills in financial analysis software and tools.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Cashier
Walamrt
3535 Apalachee Pkwy
07.2023 - 01.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries, enhancing service satisfaction.
- Maintained accurate cash handling and balanced cash register daily.
- Managed inventory levels through effective stock organization and replenishment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Direct Support Professional
Tallahassee Development Center
Tallahassee, FL
07.2025 - 01.2026
- Facilitated daily living activities to enhance individual independence and wellbeing.
- Facilitated client development of social skills through structured group activities.
- Orchestrated effective communication channels among clients, families, and support personnel.
- Ensured cleanliness, safety, and organization of patient environment.
- Recorded comprehensive progress notes to monitor client achievements and behavioral changes.
Temp Customer Operations Representative
City of Tallahassee
Tallahassee, FL
12.2025 - 03.2026
- Assisted passengers by providing detailed information on bus routes, schedules, and fare costs. Guided individuals in determining the most efficient bus routes for their travel needs.
- Resolved rider issues by addressing complaints regarding service delays, lost items, and other concerns. Provided support to ensure riders felt acknowledged and valued.
- Assisted customers with payment processing and fare options. Supported individuals in purchasing passes. Resolved issues related to fare payments.
- Documented customer interactions, complaints, and resolutions in a systematic manner.
- Promoted services by informing customers about new routes and service changes. Assisted in communicating details of special transit events to the public. Supported outreach efforts to enhance community awareness of transit options.
Education
High School Diploma -
Rickards High School
3011 Jim Lee Road05.2025
Skills
- Strong work ethic
- Client relationship building
- Goal-oriented mindset
- Multitasking
- Problem-solving abilities
- Customer service excellence
- Workflow optimization
- Teamwork and collaboration
- Problem-solving skills
- Adaptability and flexibility
- Data entry
Certification
BLS
Timeline
Temp Customer Operations Representative
City of Tallahassee
12.2025 - 03.2026
Direct Support Professional
Tallahassee Development Center
07.2025 - 01.2026
Intership
Toyota
06.2024 - 08.2024
Cashier
Walamrt
07.2023 - 01.2025
Customer Service
Publix
02.2022 - 03.2023
High School Diploma -
Rickards High School